Business Analyst

Description : Job Title : Business Systems Analyst / Product Manager I - Procurement and Legal Team (Contractor)

Location : Remote US

Company : Job Summary :

We are seeking a Business Systems Analyst (BSA) to support and optimize our procurement and legal operations systems, with a focus on Zip (intake-to-pay platform) and Ironclad (contract lifecycle management). This role will be responsible for having discussions with design team as we are working through the design on our new legal system, managing system configurations, troubleshooting issues, and driving enhancements across these platforms to ensure seamless workflows and data integrity.

You'll serve as the primary technical liaison between internal stakeholders and external vendors, ensuring that procurement and legal processes are efficient, scalable, and compliant. This role is ideal for someone who thrives in cross-functional environments and enjoys solving operational challenges through systems thinking.

What You'll Do :

Operational Support & Troubleshooting :

Act as the go-to technical contact for Zip and Ironclad system issues across procurement, legal, and finance teams

Monitor, triage, and resolve day-to-day operational issues (e.g., approval routing errors, integration failures, contract sync issues)

Provide first-level support and escalate complex issues to vendors or engineering as needed

System Configuration & Integration :

Maintain and optimize workflows, approval chains, and data mappings within Zip and Ironclad

Partner with engineering and IT teams to define integration logic between Zip, Ironclad, ERP, and other internal systems

Document system configurations, sync schedules, and exception handling procedures

Vendor & Stakeholder Management :

Serve as the liaison with Zip and Ironclad vendor teams for support, updates, and roadmap alignment

Manage vendor SLAs, support tickets, and configuration changes

Collaborate with procurement, legal, and finance stakeholders to gather requirements and prioritize enhancements

System Enhancements & Testing :

Support testing and validation of new features, bug fixes, and platform updates

Track enhancement requests, change logs, and backlog items in tools like Jira

Conduct UAT and coordinate cross-functional testing efforts Shape

Qualifications :

8 years of experience as a Business Systems Analyst or similar role supporting procurement or legal operations

Hands-on experience with Zip and Ironclad platforms

Strong understanding of procurement workflows (e.g., intake-to-pay, vendor onboarding, approvals) and contract lifecycle management

Experience working with APIs, data mapping, and integration logic

Proficiency with tools like Jira, Confluence, and Excel; SQL knowledge is a plus

Excellent analytical and problem-solving skills; able to work through ambiguity

Strong communication skills; comfortable interfacing with technical and non-technical stakeholders

Ability to manage multiple priorities in a fast-paced, cross-functional environment