Ford-Mobile Service Coordinator

Classic Ford Lincoln - ColumbiaColumbia, SC, US

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Job Description

Description :

The Classic Ford of Columbia Mobile Service Coordinator is a critical liaison between our customers and mobile service technicians. This role ensures seamless coordination of off-site vehicle maintenance and repair services by managing scheduling, dispatching, communication, and logistics. The ideal candidate is detail-oriented, customer-driven, and thrives in a high-energy, service-focused environment.

This position plays a key role in expanding the dealership's service reach by delivering a premium, convenient customer experience beyond the traditional service lane.

Responsibilities

The Classic Ford of Columbia Mobile Service Coordinator is a critical liaison between our customers and mobile service technicians. This role ensures seamless coordination of off-site vehicle maintenance and repair services by managing scheduling, dispatching, communication, and logistics. This position plays a key role in expanding the dealership's service reach by delivering a premium, convenient customer experience beyond the traditional service lane.

Requirements

Education & Experience :

High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
2+ years of experience in service coordination, dispatching, or customer service
Automotive industry or dealership experience preferred

Skills & Abilities :

Strong organizational and multitasking skills

Excellent verbal and written communication

Customer-focused mindset with strong interpersonal skills

Ability to problem-solve and adapt in a fast-paced environment

High attention to detail and accuracy

Technical Proficiency :

Comfortable using scheduling and dispatch software

Proficient in Microsoft Office (Word, Excel, Outlook)

Experience with DMS / CRM systems (CDK) a plus

Familiarity with Ford systems or mobile service platforms is a plus

Other Requirements :

Valid driver’s license and clean driving record

Ability to work on-site during standard dealership hours

Willingness to collaborate with technicians, advisors, and parts team

Positive attitude and team-first mentality

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Service Coordinator • Columbia, SC, US