Certified Medical Assistant Triage - HEB Wellness

H-E-B Wellness Primary Care Concierge

Responsibilities Healthcare, Plus. It's a goal and a promise. At H-E-B Wellness Primary Care, it's our goal to help everyone live the healthiest life possible. And it's our promise that our health care will be better than partners have ever experienced : accessible, convenient, engaging, and complete. Join us and be part of something special. Help us provide comprehensive services that include primary care, health coaching, physical medicine, care navigation, and more. As a Concierge, you'll serve a key role in delivering a unique patient experience. You'll make our guests feel as comfortable as possible while you administer general patient care and perform / assist in other medical procedures. You'll serve as a coordinator / liaison between patients, physicians, and other health care team members. Once you're eligible, you'll become an owner in the company, so we're looking for commitment, hard work, and focus on quality and customer service. 'Partner-owned' means our most important resources people drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.

Do you have a : HEART FOR PEOPLE... willingness to serve each patient as a personal guest? HEAD FOR BUSINESS... committed to provide excellent service by building / maintaining customer relations? PASSION FOR RESULTS... drive to help build our customer base?

We are looking for : - a high school diploma, or equivalent - experience as a medical assistant, admissions rep, or in-clinic support - having experience in triage environment is a plus - will be working remote so needs to be a self-starter and able to prioritize responsibilities

Customer Service

• Provides exceptional customer service; manages multi-phone line system; answers calls; schedules appointment; responds to emails - Resolves patient complaints - Promotes H-E-B Wellness Primary Care services - Develops an understanding of H-E-B-sponsored health insurance (e.g., co-pays, co-insurance, and related benefits-specific offerings) - Develops in-depth understanding of eligibility files, check-in technology, electronic health record system, and overall workflow related to care delivery - Serves as a resource to patients; facilitates coordination of patient care - Assists with patient referral process, and associated follow-ups - Obtains referring physician orders and outside facility images / reports as necessary

Background

Skills

Can you... - Function in a fast-paced environment - Sit / stand for extended periods of time - Regularly lift up to 20 lbs - Work extended hours and / or rotating schedules