Senior Customer Onboarding & Success Manager (LATAM)

Senior Customer Onboarding & Success Manager (LATAM)

LoyaltyLion is a data-driven loyalty and engagement platform trusted by thousands of ecommerce brands worldwide. Our mission is to help retailers succeed in the age of Amazon by delivering customer experiences where shoppers feel valued, not just another number. Today, we support over 10,000 merchants globally.

It's been an incredible few years for LoyaltyLion. We've closed $22m in funding; built out our Leadership team; achieved spots in both the Deloitte Fast 50 and the FT1000 and at the start of this year we were named no.1 in loyalty management worldwide by G2 and voted the 8th best software company in the UK.

About the Role

We are looking for a Customer Onboarding & Success Manager to be the first members of our LATAM team. This hybrid role combines Onboarding, Customer Success, and Customer Support responsibilities.

You will independently manage onboarding projects, ensure customers realize value quickly, and maintain ongoing relationships that drive retention and growth. You'll also provide light-touch support, troubleshooting, and guidance to ensure a seamless customer experience across the lifecycle.

This is a role for someone who thrives on building trust, solving problems, and juggling multiple priorities in a fast-paced SaaS environment.

Key Responsibilities : Onboarding

• Act as the first post-sales point of contact for new customers
• Develop a deep understanding of client objectives and translate them into success plans
• Deliver world-class onboarding experiences through training, setup guidance, and milestone achievement
• Ensure clients achieve ROI quickly by managing their implementation and meeting agreed launch dates
• Partner with Sales and Account Management to ensure smooth handoffs

Key Responsibilities : Customer Success

Key Responsibilities : Customer Support

Requirements

Location : LATAM (remote). Reports to : VP Customer Success. Supports : Primarily U.S.-based customers. Travel : Occasional international travel may be required for company meetings, client engagements, and industry events. The ability to obtain a valid travel visa to the United Kingdom is necessary to attend onsite events with the UK-based team. Hybrid Responsibilities : Onboarding, Customer Success, Support.