CCaaS Tier 3 Support Analyst / Platform Administrator

Job Description

Please Note :

• It's 100% Onsite position.
• Selected candidate is required to work on-site at SSA headquarters 5 days a week Monday – Friday.
• There will be two shifts, Morning and Evening. Morning shift will be staggered staffing from 6 : 30am-3 : 30pm.  Afternoon shift will be staggered from 2 : 30pm-10 : 30pm.

Key Required Skills :

Position Description :

Requirements

Skills Requirements :

Basic Qualifications

Required Skills

Desired Skills

Requirements

Basic Qualifications : Bachelor’s Degree and 5 years of relevant work experience; Master’s Degree and 3 years of relevant experience; or a minimum of 9 years of relevant work experience in lieu of a degree. A minimum of three (3) years of experience administering the Infoblox IPAM product A minimum of three (3) years of experience with scripting tools, such as Python, to leverage the Infoblox API to automate tasks, analyze data, and exchange data with other systems. A minimum of five (5) years of experience in a System Administration discipline with experience administering vCenter, Unix / Linux and Windows platforms. A minimum of five (5) years of experience with SQL for database administration and manipulation. A minimum of five (5) years' experience in a DNS and IP topology administration, engineering, or architecture role. A minimum of five (5) years' experience with the DNS, DHCP, SNMP, TACACS and RADIUS protocols. A minimum of five (5) years' experience working with IPv4 subnetting and subnet ranges, virtual LANs (vlans), and SNMP based network discovery. A minimum of five (5) years' experience using and troubleshooting network management and performance monitoring tools. Preferred Qualifications : At least 2 years of experience writing Python scripting language and Regular Expression Demonstrate strong oral and written communication skills, with the ability to communicate technical topics to management and non-technical audiences, as well as interface with the customer daily. Agile planning process and working with product owners and technical leaders to identify the right priorities Using Data Analytics for problem solving and driving operational improvements Influencing non-technical and technical leaders on driving technical and business process changes into the environment Working across multiple geographies with a strong one team mentality Stakeholder management for flawless management of key customer partnerships Leading large self-initiated and / or customer driven projects to a successful outcome