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Customer Case Specialist

Customer Case Specialist

Aston CarterTempe, AZ, US
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Job Description

Job Description

Job Description

Join the Logistics Support Case Team to provide critical support to vendors and sellers utilizing inbound transportation services. In this role, you'll resolve operational challenges, ensure service quality, and maintain excellent relationships with an extensive shipper network.

Responsibilities

  • Process and resolve shipper support cases through our proprietary communication platform.
  • Research and resolve missed pickup issues and other transportation disruptions.
  • Maintain case resolution goal rate.
  • Conduct proactive outreach calls when necessary.
  • Document case resolutions and maintain accurate records for continual improvements.
  • Collaborate with carriers and vendors to ensure successful freight pickup and delivery.
  • Apply critical thinking skills to solve complex logistics challenges.

Essential Skills

  • Strong analytical and problem-solving abilities.
  • Excellent written and verbal communication skills.
  • Basic computer proficiency, including experience with spreadsheets and data filtering.
  • Ability to work independently and think critically.
  • Strong attention to detail and accuracy.
  • Customer service orientation.

    • Additional Skills & Qualifications

  • Familiarity with transportation terms and supply chain concepts.
  • Experience with AI and Large Language Models.
  • Previous experience in logistics, banking, insurance, or related fields requiring data analysis.
  • Experience in roles requiring verification and validation of information.
  • Track record of career growth in previous positions.

    • Work Environment

    This is an onsite position located in Tempe. The schedule is Monday through Friday, from 8 : 30 AM to 5 : 00 PM. The role starts as a contract-to-hire position with opportunities for conversion to full-time employment. Upon conversion, competitive pay increases, full benefits, vacation time, and college tuition support are offered.

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    Pay and Benefits

    The pay range for this position is $21.00 - $21.00 / hr.

    Eligibility requirements apply to some benefits and may depend on your job

    classification and length of employment. Benefits are subject to change and may be

    subject to specific elections, plan, or program terms. If eligible, the benefits

    available for this temporary role may include the following :

  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off / Leave (PTO, Vacation or Sick Leave)

    • Workplace Type

    This is a hybrid position in Tempe,AZ.

    Application Deadline

    This position is anticipated to close on Aug 30, 2025.

    About Aston Carter :

    Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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    Customer Specialist • Tempe, AZ, US