Bilingual Dispatch Coordinator – Customer Support

Location : ​​​​​​​Bilingual Dispatch Coordinator – Customer Support

Location : Houston, TX

Job Type : Contract

Max PR : $ / hour

Job Summary :

Seeking a mature, bilingual (English / Spanish) Dispatch Coordinator to support a high-volume Costco delivery warehouse operation. This is not a traditional call center role – you’ll lead live driver communications, manage delivery escalations, and serve as the point of control between field teams, customer escalations, and warehouse compliance.

Key Responsibilities : Dispatch & Delivery Oversight :

Monitor and manage – daily delivery routes

Provide live dispatch support and reroute teams as needed

Address driver non-compliance and escalate appropriately

Maintain up-to-date awareness of delays and route exceptions

Customer Escalation Management :

Liaise between drivers and customers during in-home deliveries

Resolve service issues, clarify expectations, and protect the brand experience

Warehouse Check-in (Primarily nd Shift) :

Supervise driver return process, asset check-in, and trash handling

Ensure full compliance with end-of-day check-in protocols

Team & Operational Leadership :

Lead other CSR support staff during shift hours

Capture daily service disruptions and provide feedback to operations leadership

Maintain thorough logs and relay recommendations

Shift & Schedule :

Monday–Saturday operation (must be available Friday and Saturday )

Off on Sundays (except two times per year )

Shifts rotate based on need :

AM – : PM

AM – : PM

Training will occur at ZIP until Sept ,

Permanent work location will be ZIP

Requirements :

Fluent in Spanish and English (verbal & written)

• years in dispatch, field operations, logistics, or delivery coordination

Strong phone presence; confident, assertive, respectful tone

Comfortable in a fast-paced warehouse and delivery environment

High attention to detail and sense of accountability

Preferred Qualifications :

Experience in appliance installation, furniture assembly, or trade roles

Prior leadership experience in dispatch or field operations

Familiarity with Descartes Route Planner, CLX, or any TMS system

Important Notes :

This is a dispatch-heavy and hands-on role , not a desk-only customer service job

Must be able to manage live logistics and communicate with primarily male field staff

Professional and reliable demeanor is essential