UX Researcher & Design Strategist

Position Title : UX Researcher & Design Strategist

Provide locations / flexible work by preference : Majority of team are in and around Pittsburgh

Ability to work remote : remote

Days of the week : Monday through Friday

Working Hours (Flexible) : 8-5 EST (9 am or 10 am EST daily stand ups EST)

Length of Assignment : potential through 2026

Function of the group : Research, UX design / UI Design, and strategy

Current initiatives / project(s) that this resource will be impacting :

Experience Design for C&IB, supports the digital design strategy and delivery for Pinnacle platform, web and mobile presence. (90% of time)

Research strategy and design for other C&IB areas, more short term support / projects

Roles and Responsibilities :

UX Researcher to lead and facilitate UX research and workshop activities with internal product teams, and to lead and execute user research with clients.

Key Responsibilities :

• Collaborate with cross-functional teams to identify and prioritize research needs across the product roadmap.
• Design and conduct mixed-methods user research (e.g., interviews, usability testing, surveys, ethnographic studies).
• Develop research plans, screeners, discussion guides, and data collection instruments.
• Synthesize and present findings in a compelling, actionable way to stakeholders at various levels.
• Translate insights into clear recommendations that influence product direction and design decisions.
• Work closely with product and design partners to align research activities with business and user goals.
• Champion user-centered thinking throughout the organization.
• Maintain and evolve our research practices, tools, and participant management processes.

Technical Skills :

Mural / Fig jam

Figma

Jira

Microsoft office suite

User zoom / Survey Monkey

Flex Skills :

Similar experience with story boarding in different tools

Confluence or other tools

Soft Skills :

Understanding interaction design principles

Responsive patterns

Ability to work cross functional (product tech and design)

Communication and story telling skills

Consistent and organized, detail oriented

Operate and contribute to a governance program

UX Researcher to lead and facilitate UX research and workshop activities with internal product teams, and to lead and execute user research with clients.

Skills :

Figma

JIRA

Microsoft Office Suite

Mural / Fig jam

Share your resume with ariz.khan@systemone.com. Also connect me at LinkedIn : (16) Ariz J. Khan | LinkedIn

Ref : #404-IT Pittsburgh