Associate Vice President of Field Service Delivery (Columbus)

Associate Vice President of Field Service Delivery

About the Company

Internationally recognized provider of ATM services

Industry

Logistics and Supply Chain

Type

Privately Held, Private Equity-backed

Founded

2004

Employees

1001-5000

Specialties

• atm parts
• repairs & refurbishment
• atm security & anti-skimming protection
• fit-out & field services
• commercial signage & branding
• self-service kiosks
• security solutions
• maintenance services
• installation services
• payment technology
• financial services
• retail services
• signage
• facility fit-out
• smart safes
• retail technology
• branch transformation
• and cash management

About the Role

The Company is seeking an Associate Vice President of Field Service Delivery to take on a senior leadership role, with a focus on leading and managing all aspects of the field service delivery team in the Western US. The successful candidate will be responsible for strategic leadership, operational management, budget management, and ensuring high levels of customer satisfaction. This includes developing and implementing field service strategies, overseeing daily operations, managing and optimizing budgets, and leading a team to foster a culture of teamwork and continuous improvement. The role also involves process improvement, risk management, and collaboration with executives and various stakeholders to align field operations with business objectives.

Applicants for the Associate Vice President of Field Service Delivery position at the company should have a minimum of 5 years' experience in managing field service delivery and customer management, with a proven track record of improvement in budget, customer satisfaction, and key performance indicators. The role requires strong analytical and problem-solving skills, excellent communication, and a Bachelor's degree or significant leadership experience in reactive field service delivery to banking and retail customers. The ideal candidate will have experience in P&L management, be adept at data-driven management, and be committed to ensuring efficient service delivery and the implementation of best practices. The company is an equal-opportunity employer and is dedicated to creating an inclusive environment for all employees.

Hiring Manager Title

VP of Field Service Delivery

Travel Percent

Less than 10%

Functions