Senior Auto Collections Specialist

A company is looking for a Senior Collections Specialist, Auto. Key Responsibilities Empower borrowers by providing personalized solutions and effective negotiation to bring accounts current Deliver results by exceeding performance KPIs, such as dollars collected and promise-to-pay commitments Drive innovation in collections practices to enhance borrower support and process efficiency Required Qualifications At least 2 years of experience in a collections role at a financial institution Demonstrated ability to engage borrowers and handle challenging conversations professionally Familiarity with FDCPA, TCPA, and relevant collections laws and best practices Proven success in a results-oriented environment with experience improving key performance metrics Experience in managing hardship programs and tailored borrower solutions is preferred