Help Desk Technician

Requirements

Education and / or Work Experience Requirements :

• Associate's degree in Information Technology, Computer Science, or a related field, or equivalent work experience
• 1-3 years of experience in a technical support or help desk role
• Proficiency with Windows and / or macOS environments, including common productivity applications (e.g., Microsoft 365, Google Workspace)
• Familiarity with basic networking concepts, printer support, and remote desktop tools
• Experience with ticketing systems (e.g., Zendesk, Freshservice, ServiceNow) is a plus
• Strong communication and customer service skills, with the ability to explain technical issues to non-technical users
• Industry certifications (e.g., CompTIA A+, ITIL Foundation) are desirable
• Ability to prioritize tasks and work efficiently in a fast-paced environment

Physical Requirements :

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and / or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Prolonged periods of sitting at a desk and working on a computer
• Occasionally required to lift or move hardware or equipment up to 40 pounds
• Ability to access equipment in confined or elevated spaces (e.g., server rooms or network closets)
• Visual acuity to read technical materials and monitor system performance