Medical Receptionist (Front-of-House Lead) San Marcos, CA

BFF Medical Wellness Clinic

About BFF

We’re a membership-based functional medicine and aesthetics clinic focused on proactive health and an exceptional patient experience. We’re a young, growing practice—high standards, warm vibe, and room to grow with us.

Role Snapshot

We’re seeking a confident, adaptable, quick-learning Medical Receptionist to own the front-of-house . This is not a sit-and-answer-phones role—you’ll orchestrate clinic flow, communicate clearly under pressure, and help patients understand our membership model and services.

What You’ll Lead

Front-of-House Command : Greet, register, and guide patients; manage lobby flow and room turns so providers stay on time.

Patient Communication : Put people at ease; explain membership, processes, and procedures with clarity, warmth, and precision.

Scheduling Excellence : Book / confirm appointments, coordinate follow-ups and series visits, reduce no-shows.

Professional Comms Hub : Handle calls, texts, and emails promptly with a polished, compassionate tone; escalate appropriately.

Detail-Driven Admin : Complete accurate intake, consents, payments, and chart notes; track and close tasks without drop-offs.

Operational Rhythm : Opening / closing routines, daily checklists, tidy and brand-forward lobby / retail presentation.

Education & Advocacy : Confidently discuss services and capacities; reinforce care plans and next steps.

Compliance : Protect privacy and uphold HIPAA and clinic policies at all times.

You’ll Thrive Here If You Are

Confident & Composed : Lead conversations, de-escalate stress, and stay calm when it’s busy.

A Standout Communicator : Clear verbal skills, active listening, professional vocabulary, and excellent phone presence.

Fast Learner & Adaptable : Pick up new systems, protocols, and clinical language quickly.

Detail-Obsessed Finisher : You follow through, close loops, and catch small errors before they become big ones.

Patient-First Teammate : Reliable, accountable, collaborative with providers and staff.

Health & Wellness Oriented : Genuine enthusiasm for functional medicine and aesthetics.

Qualifications

Front desk / concierge or medical receptionist experience highly preferred (med spa or clinic a plus).

Success in fast-paced , high-touch environments.

Tech-comfortable : scheduling / EMR, online forms, digital payments, texting platforms.

Strong written skills and impeccable phone etiquette.

HIPAA awareness ; CPR / BLS preferred (or willing to obtain).

Bilingual (English / Spanish) is a plus.

What Growth Looks Like Here

Skill Development : Training on our membership program, clinical language, and patient experience playbooks.

Scope Expansion : Opportunities to take on coordinator responsibilities (events, reviews, inventory cues, onboarding).

Career Pathing : As the clinic grows, potential to advance into lead / front-office supervisor roles based on performance and mastery.

Schedule & Compensation

Schedule : Full-time. Availability for Saturdays preferred.

Compensation : Competitive hourly, commensurate with experience .

Benefits / Perks : Training, supportive team culture, staff rates on select services.