Systems Support Manager

JOB SUMMARY

The Systems Support Manager ensures that the current systems and applications are being leveraged appropriately in order to achieve maximum capacity.

ESSENTIAL DUTIES

The duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties, as assigned, including cross training across other departments, as necessary.

• Provides system analysis and updates to various committees and senior management as requested.
• Works with employees to thoroughly understand the customer need in order to properly translate the issue to project deployment.
• Acts as a point of contact for internal customers regarding business applications giving advice or escalating issues as appropriate to ensure needs are met.
• Assists in implementation of change to operational and application components to meet business requirements.
• Manages the hiring, daily activities, coaching, evaluating and counseling of reporting staff.
• Participates in job specific training and other various Bank training programs, as necessary.
• Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy, and ensures adherence by the respective department personnel.
• Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations, and ensures adherence by the respective department personnel.
• Maintains current knowledge of all rules, regulations, and laws as they apply to BSA / OFAC / USA Patriot Act / CIP / AML and ensures adherence by the respective department personnel.