Clinical Excellence Manager

Clinical Excellence Manager

Concert Health is the leading national behavioral health medical group committed to integrating the Collaborative Care model into existing health care practices to improve patients' lives. We believe everyone, regardless of location or insurance, should have easy access to personalized, high-quality behavioral health support that is guided by the provider they trust. Our Collaborative Care program effectively targets and treats most behavioral health conditions, while embracing behavioral health as central to the patient's care journey and overall health. With its clinical excellence and operational efficiency, Concert Health is the preferred partner for health systems and medical groups seeking to deliver integrated behavioral health care that is both scalable and sustainable.

About the Role

The Clinical Excellence Manager reports to the Associate Clinical Director. This role is responsible for overseeing the performance and development of Collaborative Care Clinicians. The Clinical Excellence Manager will ensure organizational effectiveness and efficiency and align with company goals and initiatives. The Clinical Excellence Manager will support the pod and partner with the Associate Clinical Director around the organization and partner-specific workflows, policies, and procedures. The Clinical Excellence Manager must follow strict patient privacy procedures and maintain a friendly and professional working atmosphere.

Responsibilities

• Direct oversight of Collaborative Care Clinician's performance including clinical metrics, schedule management, coaching, performance management, and clinical supervision
• Responsible for supporting pod and partner workflows and needs in partnership with the Associate Clinical Director
• Manages employee schedules including shift coverage for assigned practices, approving time off and vacation requests, and ensuring the attendance policy is being adhered to
• Supervises and mentors employees including patient care, performance evaluations, development of career goals, and disciplinary action, including and up to termination
• Partners with Associate Clinical Director to ensure department objectives are being met; recommends ways to improve efficiency and minimize barriers
• Serves as a resource to direct reports in resolving and documenting complex patient situations including escalated complaints, patient terminations, and incident reporting
• Responsible for keeping an open line of communication with all Clinical Excellence Managers, Associate Clinical Directors, and upper management
• Handles escalated employee relations concerns with guidance from the Associate Clinical Director and HR
• Travel Required - Up to 15%

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Preferred Qualification :

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Come As You Are - You Are Welcome Here :

Concert Health is a diverse and inclusive Equal Opportunity Employer; we prohibit discrimination and harassment of any kind in our culture. We are dedicated to providing a safe, equitable, respectful, and supportive work environment to all without regard to race, color, religion, sex, gender, national origin, age, pregnancy, disability, sexual orientation, military or veteran status, genetics, or any other status protected by federal, state, or local laws. This policy applies to all terms and conditions of work, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All Concert Health employees are expected to comply with this policy. If you share our vision and are good at what you do, come as you are. You are welcome here.