IT Technician

Description

If you believe healthcare is a right, that everyone deserves high quality care so they can enjoy their highest level of health and wellbeing, and you value each person's individual story – consider joining us at Neighborhood!

As an IT Technician, you will provide an important service supporting employees with software application and hardware technical issues with an efficient, effective and thorough customer support approach. All this while maintaining a mindset of efficiency and security of the organization from a technical point of view.

About the Role :

As an IT Technician, kindness and clarity are key as you use your customer service skills in employee interactions. You’ll collaborate with other team members to help ensure a smooth flow for the day. Responsibilities include :

Provide First Level support for helpdesk caller requests including : troubleshooting, escalation up to and including resolution.

Multi-task customer calls, e-mails, IT security user provisioning and data center operations.

Document calls in incident management software for detailed tracking and reporting.

Monitor system wide alerts, downtimes and advisories, document and escalate to the appropriate support team by providing notification, updates and resolution as required.

Use remote access tools for troubleshooting and resolution of technical issues.

Support inventory tracking of IT assets.

Support VOIP telephone systems.

Manage software licensing and upgrades.

Work with third party IT vendors as needed.

Perform equipment repair and replacement of IT components.

Assist in the diagnosis and resolution of software problems.

In this position you will not be based at one site and will travel to all Neighborhood sites regularly.

What it’s Like to Work at Neighborhood :

The top three words employees say describe the work environment are : teamwork, supportive and kind. These are from an anonymous survey of Neighborhood employees for the Buffalo Business First Best Places to Work competition. Neighborhood has earned “finalist” distinction in the competition the last four years. We are a group of flexible and kind individuals who are open to each other’s ideas, and see opportunities to innovate and find solutions when challenges arise.

Education and Skills to be an IT Technician :

High school diploma or equivalent required AND two (2) years of help desk call center, customer service, or application support experience required OR

Associate degree or certificate of course completion in a technical related field OR two (2) years of help desk call center, customer service, or application support experience required.

CompTIA A+ Certification, Cisco CCNA, HDI Help Desk Technician, Microsoft Certified Professional, or Microsoft Certified Systems Engineer preferred but not required.

Knowledge of Athena Electronic Medical Record application (or other EHR), enterprise application software or database support experience preferred.

Knowledge of Microsoft Windows and user interfaces required.

Kindness : you treat each person with respect and compassion, valuing each person’s story

Resiliency : you see opportunities to innovate and find solutions when challenges arise

Teamwork : you are open to others’ unique perspectives, and will collaborate to meet shared goals

Must be available to work any shifts Monday-Friday between 7 : 45 a.m. and 8 : 00 p.m.

What We Offer :

Compensation : Starting rate $22.25 per hour.

Benefits : You’ll have options for medical, dental, life, and supplemental insurance. We also offer a 403b match, health savings accounts with employer contribution, wellbeing programs, continuing education opportunities, generous paid time off, holidays.

About Neighborhood : Neighborhood Health Center is the largest and longest serving Federally Qualified Health Center in Western New York, and is the highest ranked health center for quality in the region. We provide primary and integrated healthcare services all under one roof, regardless of a person’s ability to pay. Services include internal / family medicine, pediatrics, OB-GYN, dentistry, podiatry, psychiatry, vision care, nutrition and behavioral health counseling, and pharmacy services. We’re working toward a Western New York where all enjoy their highest level of health and wellbeing.

Neighborhood Health Center is an equal opportunity employer.

Qualifications

Skills

Required

Detail Oriented : Advanced

Positive Attitude : Advanced

Customer Service : Advanced

Effective Communication : Advanced

Telephone Etiquette : Advanced

Problem Solving : Advanced

Preferred

• Electronic Med Records : Intermediate

Behaviors

Required

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Team Player : Works well as a member of a group

Education

Required

High School or better

Technical / other training or better in Information Technology

Preferred

Experience

Required

1-2 year : Customer Service

1-2 year : Previous experience with end user technical support

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights () notice from the Department of Labor.