Customer Success Manager Representative

Customer Success Manager Representative

Resource Innovations is seeking a Customer Success Manager Representative to join our growing team. We are seeking a highly skilled and motivated Customer Success Manager Representative with a strong background in project management and data analysis to join our dynamic team. As a Client Services Customer Success Manager Representative with Resource Innovations, you will support client onboardings and delivery of steady state account management to support the delivery and continuous improvement of application processing and customer service as a part of energy efficiency program implementation.

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.

Duties and Responsibilities

• Builds and enacts project plans to ensure satisfaction of clients (internal and external)
• Identify client needs and translate those needs into plans for delivery
• Coordinates all communications / meetings regarding various programs with Project Managers and key Business Process staff
• Tracks and ensures deadlines are met on all program initiatives, improvements, and remediation plans
• Conducts bi-monthly satisfaction assessments with Project Managers and Project Administrators to identify opportunities for improvement
• Works with peers to allocate appropriate resources for initiatives
• Facilitates internal resources and activity necessary to effectively deliver tangible results for clients
• Responsible for achievement of transition plans (new work) into Business Process
• Responsible for achievement of transition plans (expiring work) from Business Process
• Support senior staff with development of presentations and proposals
• Other duties as assigned