Front Office Trauma

Position Goal

Assist provider through greeting, registering, and directing patients. Perform a variety of administrative functions that ensure charges are collected, posted, and charged as necessary.

Position Responsibilities :

• Greet and register patients in a professional and welcoming manner.
• Print appropriate patient paperwork and collect insurance cards if not completed via the patient portal.
• Answer / Return phone calls and voicemails promptly within established timeframes.
• Schedule initial and return appointments with the correct appointment type and referring provider.
• Accurately enter the correct referring entity for each appointment.
• Maintain and update patient charts to ensure documentation is complete.
• Schedule return appointments and maintain patient chart organization.
• Add informative notes to appointments to assist providers and clinical staff.
• Track and follow up on "no show" appointments.
• Monitor provider schedules and patient flow throughout the day to ensure clinical efficiency.
• Understand and prepare what each provider requires for a productive clinic.
• Verify insurance benefits and eligibility; document accurately in the EMR system.
• Obtain and verify referral numbers and authorizations for upcoming appointments.
• Register and utilize online portals to obtain authorizations (if applicable).
• Collect co-pays, patient balances, DME deposits, and pre-payments at check-in.
• Collect outstanding balances in collections prior to scheduling.
• Post daily charges to patient accounts and balance all transactions accurately.
• Enter daily charge data and reconcile financial activity.
• Review, enter, and edit daily bank deposits and deposit reports.
• Prepare daily balance sheets, cashier's reports, and deposit summaries.
• Accurately enter and update patient demographic and insurance information in the EMR.
• Scan scripts, referrals, medical records, and appointment requests into EMR.
• Print provider schedules and scripts at the start of each clinic day.
• Distribute work and school excuses to patients as needed.
• Send reports and relevant documentation to appropriate clinical staff, provider secretaries, or office management.

Experience : Required :

Preferred :

Education : Required :

Special Qualifications :

Required :

Preferred :

The Hughston Clinic, The Hughston Foundation, The Hughston Surgical Center, Hughston Clinic Orthopaedics, Hughston Medical, Hughston Orthopaedics Trauma, Hughston Orthopaedics Southeast and Jack Hughston Memorial Hospital participate in E-Verify. This company is an equal opportunity employer that recruits and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.