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Customer Service Representative

Customer Service Representative

AlphaGraphicsTucson, AZ, US
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Join Our Team in Tucson, Arizona!

Position Available : Customer Service Representative (CSR)

Are you ready to join a dynamic team? We're expanding and looking for a dedicated Customer Service Representative (CSR) to join us full-time in Tucson, Arizona. At our company, we value collaboration, creativity, and delivering exceptional service to our customers.

Perks and Benefits

  • Competitive Compensation
  • Flexible Scheduling
  • Supportive Team Environment with a focus on hard work, collaboration, creativity, fun, and laughter
  • Opportunities for Career Development

Job Description

As a Customer Service Representative (CSR), you will play a crucial role in maintaining positive relationships with our customers. You'll ensure their needs are met in a timely and collaborative manner. Your responsibilities will include :

  • Serving as the primary internal representative of our organization
  • Demonstrating attention to detail and organizational skills
  • Providing expertise on our products, services, and capabilities to customers
  • Communicating customer requirements to the support team according to company policies
  • Handling phone calls, emails, customer inquiries, orders, in person or over the phone
  • Determining service charges, collecting deposits
  • Proactively engaging potential customers by answering questions and promoting additional products and services

    • Role Qualifications

  • Previous experience in conducting customer needs assessments and maintaining high service quality standards
  • Strong Computer Skills with software programs a plus
  • Ability to build strong relationships with customers and teammates
  • Excellent written and verbal communication skills
  • A passion for helping people and finding solutions for customers
  • Strong critical thinking skills to evaluate and solve problems effectively

    • About Us

    AlphaGraphics is a leader in the Printing, Design, and Marketing industries. Our mission is to partner with small businesses and consumers, providing them with high-quality solutions that simplify their lives and improve their business.

    If you're ready to contribute to a fast-paced, passionate team and make a difference in a local business, apply today!

    How to Apply : Send your resume to Jill.Spires@alphagraphics.com

    Join us at AlphaGraphics and be part of our journey to success!

    Compensation : $17.00 - $19.00 per hour

    We invite EVERYONE to apply! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.

    We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!

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    Customer Service Representative • Tucson, AZ, US