Enterprise Applications Manager
UTA seeks an experienced Enterprise Applications Manager to oversee the strategy, operations, and lifecycle management of the organization's enterprise application portfolio. This role is responsible for leading cross-functional teams that support and optimize a wide range of cloud-based business applications within a Microsoft Entra ID environment. Key responsibilities include application governance, vendor relationship management, and roadmap development to ensure that platforms meet evolving business needs. The Enterprise Applications Manager will also oversee the administration of ServiceNow and ensure its continued alignment with IT and business workflows.
The salary range for this role $120,000 to $130,000 commensurate with experience and skills
Team Leadership & People Management
- Lead, mentor, and develop a team of application administrators, engineers, and analysts, with a focus on ServiceNow and other enterprise platforms
- Foster a culture of accountability, continuous improvement, and operational excellence
- Set clear goals and performance metrics for team members and conduct regular performance reviews
Platform Ownership & Technical Oversight
Serve as the owner of the ServiceNow platform, ensuring stability, optimization, and alignment with business needsOversee the administration and lifecycle of enterprise SaaS applications including Box, Slack, Zoom, Zoom Phone, and others, with a strong focus on integration with Microsoft Entra ID (Azure AD)Oversee application implementations, upgrades, and enhancements, ensuring minimal disruption and successful change managementEnsure documentation, knowledge bases, and internal processes are current and well-maintainedSupport internal audits, compliance reviews, and policy adherence related to application use and administrationStrategy & Planning
Develop multi-year roadmaps and strategies for enterprise application platforms, aligning with organizational goals and technology modernization effortsLead business case development and ROI analysis for new initiatives and application investmentsStay current on emerging technologies and recommend opportunities to improve efficiency, automation, and user experienceEstablish and track key performance indicators (KPIs) and service level agreements (SLAs) for enterprise application support and deliveryCross-Functional Collaboration & Governance
Collaborate with security and infrastructure teams to ensure proper governance, compliance, and identity management across platformsPartner with the PMO and business units to define project scope, requirements, and timelinesEnsure effective communication and stakeholder engagement throughout the project lifecycleVendor & Contract Management
Manage relationships with key vendors and Customer Success Managers (CSMs), ensuring strong support, performance, and contract alignmentServe as the escalation point for vendor-related issues and contract negotiations in partnership with procurement and legal teamsWhat You Will Need
6+ years of experience in enterprise application management2+ years in a leadership or managerial roleProven experience managing ServiceNow as a platform owner or leadStrong understanding of SaaS administration in a Microsoft Entra ID / Azure AD environmentExperience supporting enterprise platforms such as Box Drive, Slack, Zoom, and Zoom PhoneDemonstrated success in building and managing technical teamsExperience in vendor management and contract oversightServiceNow System Administrator certification or similarFamiliarity with ITIL practices and frameworksExperience with ITSM, ITOM, and CSDM concepts within ServiceNowBackground in supporting enterprise initiatives such as Zero Trust, automation, or user provisioning workflowsWhat You Will Get
The unique and exciting opportunity to work at one of the leading global entertainment companiesAccess to the tools, leadership, and resources you will need to create and drive a center of excellenceThe opportunity to do the best work of your careerWork in an inclusive and diverse company cultureCompetitive benefits and programs to support your well-beingExperience working in a collaborative environment with room to growAbout UTA
UTA unites ideas, opportunities and talent. The company represents some of the world's most iconic, barrier-breaking artists, creators and changemakersfrom actors, athletes and musicians to writers, gamers and digital influencers. One of the most influential companies in global entertainment, UTA's business spans talent representation, content production, as well as strategic advisory and marketing work with some of the world's biggest brands. Affiliated companies include Digital Brand Architects, KLUTCH Sports Group, Curtis Brown Group, and MediaLink. UTA is headquartered in Los Angeles with offices in Atlanta, Chicago, Nashville, New York and London.
