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At EssilorLuxottica, we are committed to empowering our people to grow and succeed. This is your opportunity to take your career to the next level, embrace new challenges, and continue making a difference.
We work for a brighter future, thinking today about the world of tomorrow.
Don't miss the chance to shape your #FutureInSight with us!
GENERAL FUNCTION
The Urgent Care Lead creates exceptional value in the lives of customers & patients by delivering to the Brand experience through execution of the brand value proposition. Ensures customers & patients are always happy and satisfied with purchase. Assists in the achievement of store success by managing key optical and lab processes & systems to exceptional results.
MAJOR DUTIES AND RESPONSIBILITIES
While working in Lab, if applicable
- Custom fits glasses & precisely place prescription in lenses
- Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology
- Ensures finished eyewear meets optical standards & customer requirements
- Creates a safe working environment for all, demonstrates safe work practices
- Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems
While working in Retail
Ensure the LensCrafters team provides unsurpassed Customer ServiceProactive & solution driven, accurate execution & product knowledgeAssists customers with selections, provides recommendations, assists sales associatesServes as a responsible alternate store key holderBASIC QUALIFICATIONS
HS diploma / GED1+ year experienceStrong optical & retail experienceKnowledge of current optical theory & merchandiseStrong communicator & listenerStrong inter-personal skillsStrong basic math skillsSales skillsProblem solving abilityFamiliarity with cash register, computers & calculatorsLeadership & training experienceEdging & mounting experienceBasic optics knowledge & optical measurement experiencePREFERRED QUALIFICATIONS
State licensure (if applicable) & / or ABO Certification in non-licensed statesEyewear Inspection Program Modules 1-6Quality Manufacturing Program CertifiedOptical machinery / instruments experienceCustomer service experienceAccuFit Digital Measurement System certificationKnowledge of current store merchandise & lens optionsOur Diversity, Equity and Inclusion commitment
We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.