Data Center Support TechnicianH5 Data Centers • Sunnyvale, CA, United States

Data Center Support Technician

H5 Data Centers • Sunnyvale, CA, United States

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Position Summary

The Data Center Support Technician is responsible for managing operational integrity of the H5 Data Centers' facility. They oversee the physical security operations ensuring the overall site integrity while maintaining all aspects of access control and surveillance of the location. Additionally, they are responsible to act as a single point of contact for all customer engagement, daily handling of incoming calls, ticket processing, incident management and coordination. Individuals will be required to perform basic remote hands and escort duties on behalf of customers. Finally, they will monitor the health of all critical systems including building management, fire control, camera surveillance, access control, and network. The candidate must be willing to work any shift assigned to them, weekends and holidays.

Essential Job Functions

Responsible for all aspects of physical security at the data center

Video surveillance

Access control administration

Processing access requests

Regular patrols

Security policy enforcement

Incident response

Customer Support

Primary point of contact for customer requests via phone, e-mail, and portal

Processing requests and engage with subject matter experts as appropriate

Administer ticket queues to ensure regular and timely updates through resolution and adherence to SLA's

Provide escort duties for H5 Telco's and vendors as well as customer vendors

Perform basic remote hand support duties on behalf of customers

Primary focal point for incident management and escalations

Facility Monitoring

Monitor the health of building critical systems via BMS and visual inspection

Power

Cooling

Fire systems

Monitor the health of access control, camera surveillance and perimeter intrusion

Monitor the health of critical IT systems

Networks

Servers

Perform incident coordination on the event of significant incidents

Initial response and dispatch of vendors

Escalate to senior management

Set up crisis ridge (if appropriate)

Sent our advisories

Coordinate restoration with on-site personnel

Qualifications

Education :

Minimum two (2) year college degree preferred

Experience :

Excellent interpersonal and communication skills (written and oral)

Familiar with physical security protocols

Customer service experience

IT system qualifications will be required if not already certified

Skills and Abilities

Competent in the use of Windows, MAC and IOS systems

Organization and time management skills

Must be a self-starter, able to work in a fast paced constantly changing environment

Ability to work well in a team environment or independently with minimal supervision

Comprehensive understanding of data center best practices is a bonus

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Data Center Technician • Sunnyvale, CA, United States