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Scheduling / Dispatch Coordinator

Scheduling / Dispatch Coordinator

ServproDallas, TX, US
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Dispatch Coordinator

SERVPRO of Duncanville / DeSoto is hiring a Dispatch Coordinator!

SERVPRO of Duncanville / DeSoto offers :

  • Competitive compensation
  • Benefits
  • Career progression
  • Professional development

And more!

As the Dispatch Coordinator, you will assist with scheduling a team to the customers location to assess the work that would need to be completed. The duties of this job require a high degree of specialized expertise and skill in maintaining established standards of quality and accuracy. Drive, determination and a self-disciplined approach to achieving results that meet these established criteria are necessary for successful job performance. The pace of the work is faster than average, quality is never compromised. The focus of communication and organizational relationships is based on technical expertise. If you are organized, have outstanding customer service skills, and strive to assist others in their time of need you could thrive in this environment!

Key responsibilities :

  • Dispatch and schedule restoration teams to incoming leads and projects in coordination with the management team
  • Review and maintain the scheduling software so that appropriate teams are routed accordingly
  • Perform detailed and accurate data entry
  • Receive incoming calls about past services, follow ups on current projects, general inquiries about business and other routine communications
  • Collaborate and assist with other departments, as needed

    • Position requirements :

  • High school diploma / GED (preferred)
  • At least 2 years of customer service and / or office-related experience
  • Prior dispatch experience preferred
  • Ability to multitask and to remain detail-oriented while working in a fast-paced environment
  • Knowledge of the local geographical area is preferred
  • Must be knowledgeable in relevant computer applications

    • Skills / Physical Demands / Competencies :

    This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law.

    Each SERVPRO Franchise is independently owned and operated.

    In this role, you will give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.

    Compensation : $23.00 - $27.00 per hour

    Picture yourself here fulfilling your potential.

    At SERVPRO, you can make a positive difference in peoples lives each and every day! Were seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.

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    Scheduling Coordinator • Dallas, TX, US