Customer Care Coordinator

Description

Your compassion makes a difference! Experience the reward of helping others!

Kelly's Home Medical Davenport, a division of CarePro Health Services, is hiring a full-time Customer Care Coordinator to join our caring and committed team!

In this role, you'll support patients and customers with their medical equipment needs, assist with intake, and deliver top-notch customer service. Hours are Monday through Friday from 8 : 30 am to 5 : 00 pm.

Why CarePro ?

At CarePro, you're more than an employee - you're an owner . As a proud employee-owned company, your contributions help shape our shared success. We're committed to a culture of accountability, collaboration, and innovation - all in a supportive and efficient work environment. We're also thrilled to be recognized as the 2024 National Employee-Owned Company of the Year by The ESOP Association!

What You'll Do :

• Assist with patient intake and process orders for delivery, pick-up, or changes in service
• Help customers with medical equipment and supplies, including adjustments, training, and demonstrations
• Accurately complete order forms, determine charges, collect co-pays, and enter data into systems
• Communicate with physicians, referral sources, and medical professionals while protecting patient privacy
• Receive inventory, restock shelves, and label products in the retail area
• Answer phone calls and assist retail customers in person

What We're Looking For :

Additional Requirements :

Post-offer background checks, reference checks, TB screen, drug screen, and physical agility test are required.

CarePro, a Rayser Holdings company, offers competitive pay, comprehensive benefits, and is an Equal Opportunity Company. Learn more about us at www.careprohs.com!