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Patient Care Coordinator - Grand Rapids

Patient Care Coordinator - Grand Rapids

Sonova InternationalGrand Rapids, Michigan, USA
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Hear Michigan Centers part of AudioNova a Sonova Brand

Location : Grand Rapids MI

Office : 5020 E. Betline Ave. NE Suite 106 Grand Rapids MI 49525

Compensation : $17.00 - $18.00 an hour Sales Incentive Program !

Schedule : MondayFriday 8 : 30 AM 5 : 00 PM 32 hours per week

What We Offer :

  • Medical Dental Vision Coverage
  • 401K with a Company Match
  • FREE hearing aids to all employees and discounts for qualified family members
  • PTO and Holiday Time
  • No Nights or Weekends!
  • Legal Shield and Identity Theft Protection
  • 1 Floating Holiday per year

Job Description :

The Hearing Care Coordinator (HCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Hearing Care Professionals onsite the HCC can provide support to referring physicians and patients. The HCC will schedule appointments verify insurance benefits and details and assist with support needs within the clinic.

As a Hearing Care Coordinator you will :

  • Greet patients with a positive and professional attitude
  • Place outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations and weekly evaluations for the clinic
  • Collect patient intake forms and maintain patient files / notes
  • Schedule / Confirm patient appointments
  • Complete benefit checks and authorization for each patients insurance
  • Provide first level support to patients answer questions check patients in / out and collect and process payments
  • Process repairs under the direct supervision of a licensed Hearing Care Professional
  • Prepare bank deposits and submit daily reports to finance
  • General sales knowledge for accessories and any patient support
  • Process patient orders receive all orders and verify pick up input information into system
  • Clean and maintain equipment and instruments
  • Submit equipment and facility requests
  • General office duties including cleaning
  • Manage inventory order / monitor stock and submit supply orders as needed
  • Assist with event planning and logistics for at least 1 community outreach event per month

    • Education :

  • High School Diploma or equivalent
  • Associates degree preferred

    • Industry / Product Knowledge Required :

  • Prior experience / knowledge with hearing aids is a plus

    • Skills / Abilities :

  • Professional verbal and written communication
  • Strong relationship building skills with patients physicians clinical staff
  • Experience with Microsoft Office and Outlook
  • Knowledge of HIPAA regulations
  • EMR / EHR experience a plus

    • Work Experience :

  • 2 years in a health care environment is preferred
  • Previous customer service experience is required

    • Be sure to click Take Assessment during the application process to complete your HireVue Digital Interview. These links will also be sent to your email and phone. Please note that your application cannot be considered without completing this assessment. This is your opportunity to shine and advance your application quickly and effortlessly! Youll also gain an exclusive look at the Hearing Care Coordinator role and discover what makes AudioNova such an exceptional place to grow belong and make a meaningful impact. Congratulations on taking the first step toward joining the AudioNova team!

    We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment regardless of race color creed / religion sex sexual orientation marital status age mental or physical disability.

    We thank all applicants in advance; however only individuals selected for an interview will be contacted. All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and / or interview process should notify the Director Human Resources.

    INDPCC

    Required Experience :

    Key Skills

    Air Ticketing,API,CAD CAM,Data Management,Equity,Import & Export

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

    Monthly Salary Salary : 17 - 18

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    Patient Care Coordinator • Grand Rapids, Michigan, USA