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Project Manager II – Customer Success, Implementations
Project Manager II – Customer Success, ImplementationsSoftworld, a Kelly Company • Waltham, Massachusetts, United States
Project Manager II – Customer Success, Implementations

Project Manager II – Customer Success, Implementations

Softworld, a Kelly Company • Waltham, Massachusetts, United States
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Project Manager II – Customer Success, Implementations (Contract-to-Hire)

  • ? Greater Boston Area | 100% Onsite (Cambridge & Waltham, MA)
  • ? Monday–Friday, 7 : 00 AM – 4 : 00 PM EST (Flexible 8-hour day)
  • ? 6–9 Month Contract | Potential to Convert
  • ? $45–$50 / hr. (W2) | Overtime Eligible

About the Opportunity

We are seeking a Project Manager II, Customer Success – Implementations to support operational, laboratory, and service implementation projects for a leading organization in the Greater Boston area. This role plays a critical part in delivering onsite customer service implementations, laboratory and production relocations, and operational transition initiatives.

The ideal candidate is detail-oriented, customer-focused, highly organized, and experienced in coordinating cross-functional project activities—particularly within laboratory, life sciences, or manufacturing environments.

Domestic travel may be required up to 75%, especially during major implementation periods.

Key Responsibilities :

  • Lead end-to-end project management of service implementations and lab / production relocation initiatives.
  • Build project plans, risk assessments, timelines, and readiness evaluations aligned with customer and internal goals.
  • Coordinate cross-functional teams including Lab Services, Operations, Supply Chain, EHS, IT, and Facilities.
  • Serve as the primary customer point of contact throughout the project lifecycle.
  • Manage project logistics such as equipment moves, lab setups, material transfers, and vendor alignment.
  • Prepare and maintain project documentation, including status updates, dashboards, budgets, closure reports, and summaries.
  • Ensure compliance with safety, regulatory, and quality requirements during relocations and implementations.
  • Assess risks, resolve issues, and ensure projects are delivered on time, within scope, and on budget.

    • Required Qualifications :

  • Bachelor’s degree or equivalent; PMP certification a plus.
  • 1–3 years of experience managing service delivery, implementation, or relocation projects (lab, life sciences, or manufacturing preferred).
  • Strong understanding of project scope definition, risk identification, resource planning, and project methodologies.
  • Demonstrated success working with cross-functional stakeholders and customers.
  • Experience with Smartsheet or other project management tools preferred.
  • Excellent communication, presentation, and customer relationship skills.
  • Strong operational and logistical aptitude.

    • Preferred Knowledge & Skills :

  • Familiarity with lab support operations, materials management, EHS, GxP, and supply chain logistics.
  • Proficiency in Microsoft Office and project documentation.
  • Ability to analyze timelines, stakeholder needs, and project risks.
  • Comfortable working in varied environments including labs, warehouses, and customer sites.
  • Able to adapt methodologies to evolving business needs.

    • Environmental & Physical Requirements :

  • Work may involve onsite evaluations, equipment validations, and occasional lifting / walking.
  • May require non-standard hours to meet project milestones.
  • Travel may be required during critical phases.
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    Implementation Project Manager • Waltham, Massachusetts, United States

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