Transcranial Magnetic Stimulation TMS Operations Manager

Family Care CenterGoodyear, AZ, US

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Description

IT’S MORE THAN A JOB. IT’S A CALLING.

At Family Care Center, we are on a mission to transform lives by elevating behavioral health care. Our journey began in 2016 when two U.S. Army Veterans founded Family Care Center to help service members, Veterans and their families. We continue that tradition today, caring for people of all ages across a broad range of conditions with nearly 30 outpatient clinics in communities across Arizona, Colorado, Florida, Tennessee and Texas.

If you'd like to work for one of the nation's fastest-growing behavioral health providers, collaborating with other committed team members and making a positive impact on your community, we look forward to hearing from you.

Transforming lives is our life’s work.

CARING & SUPPORTIVE CULTURE : We support you so you can support our patients. Our positive environment is complemented by an engaging wellness program, volunteer events, team activities and more.
UNPARALLELED GROWTH OPPORTUNITIES : We offer clear paths for career advancement at every level, fostering your professional development and personal growth.
BALANCED LIFESTYLE : Achieve professional fulfillment while nurturing a healthy work-life balance, free from weekend or evening hours. We understand the importance of both professional fulfillment and personal well-being.
COLLABORATIVE TEAM : Join forces with a diverse team of top-notch behavioral health professionals, support staff and empowering leadership. Together, we work towards transforming the lives of our patients.
IMPRESSIVE RETENTION RATES : Our compassionate, welcoming approach has helped us earn a higher-than-average provider retention rate of 88%.
COMPREHENSIVE BENEFITS : We prioritize your overall well-being and financial security. Enjoy a full suite of competitive benefits, including medical, dental, fertility, retirement, wellness, profit sharing and more.
Annual Compensation : $75,000-$85,000 depending on experience.

Position Overview : The TMS Operations Manager is responsible for the overall operation of the TMS Service line within their state. The TMS Operations Manager provides oversight, guidance, and coverage for the Care Coordinator staff while monitoring and improving Key Performance Indicators (KPIs) throughout the referral process. The TMS Operations Manager will work closely with Clinic Operations ensuring a seamless TMS Operation, Community Engagement on communication for external referral partners, and Revenue Cycle to ensure prior authorizations are in place for revenue collections.

Essential Responsibilities :

Manages and develops an effective Care Coordinator staff : providing effective communication, leadership, guidance, and resources according to organizational policies and applicable laws and regulations. Determines staff qualifications and competency : recruits, interviews, selects, hires, trains, orients, mentors, evaluates, coaches, counsels, disciplines, and rewards. Establishes and monitors staff safety and regulatory compliance.

Assigns and manages day-to-day workflow for TMS Care Coordinators. Implements staff adjustments, back-up coverage or cross coverage as needed.

Assists TMS Care Coordinators with escalated patient concerns and prior authorization difficulties.

Collaborates with Regional Trainers to maintain ongoing TMS Technician Certification for TMS Care Coordinators. Responsible for coordinating training TMS Care Coordinator training logistics.

Supports Clinic Operations in assigning TMS Care Coordinators for TMS Technician cross coverage, as needed.

Supports Clinic Operations in training and assisting TMS Clinic Leads and Regional Medical Directors on operational reports and dashboards. Maintains visibility and strategizes with clinic leaders on each clinic’s referral pipeline to identify and implement strategic plan to build TMS program.

Works closely with Regional Trainers to ensure TMS Technicians have up to date operational guidance and workflows.

Serves as TMS Operations and insurance landscape subject matter expert for their state / regions.

Participates and at times leads TMS Performance Review meetings.

Monitors, reports, and strategizes TMS KPIs and Performance in conjunction with Regional Medical Director to Vice President, TMS Service Line.

Other Duties :

Provides back-up coverage for TMS Care Coordinators as needed.

Performs other related duties as assigned by management.

Supervisory or Managerial Responsibility :

Supervises up to 10 employees.

Travel :

Regional travel required.

Minimum Qualifications :

Bachelor’s degree required.

Five years' experience in a healthcare setting with three years of supervisory experience required.

Experience with Microsoft Office Suite required.

TMS certification through Family Care Center Certification program required within first 60 days of employment.

Family Care Center is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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Operation Manager • Goodyear, AZ, US