Customer Service Specialist

Expected Hourly Pay Rate :

$20.00

Work where your work matters. Work at CCRC.

CCRC prides itself as a workplace of choice for passionate talent driven by our mission to cultivate child family and community well-being. Whether the position works directly with the public or supports our programs every position is vital to our missions success and reputation as a leader. We are not your typical non-profit. We are 900 people strong and growing!

General Summary : Under general supervision the Customer Service Specialist provides technical customer service assistance to CCRC customers through incoming phone calls and in-person interactions at the Customer Support Center. The position works collaboratively with Agency departments to maintain up-to-date knowledge of Agency programs and procedures ensuring accurate information is shared with customers. The role also includes general clerical support and data entry services within the department.

Please review the full job flyer here : Customer Service Specialist Job Flyer

Essential Duties And Responsibilities

Provide customer service and support to parents providers and other interested parties including the following responsibilities :

Customer Service and Communication (45%)

• Serve as the first point of contact for parents providers and other interested parties in person and over the phone.
• Operate the Agencys main telephone switchboard using ACD software answering calls professionally routing them appropriately and recording wrap-up codes.
• Greet visitors verify family enrollment in the CC4 system and notify the appropriate department(s) of their arrival.
• Provide clear courteous and attentive communication maintaining a professional tone in all interactions.
• Frequently explain Agency programs policies and procedures to customers.
• Ensure accurate and efficient data entry into CCS logs.

Document and Data Management (35%)

Clerical and Administrative Support (20%)

Job Specifications

Minimum Required

Minimum high school diploma or equivalent and one year of customer service experience.

Demonstrated proficiency and experience with Windows-based programs and data entry. Data entry skills. MS Word and Excel experience preferred.

Background & Health Clearance Requirements : Background requirements determined according to the requirements of the program(s) which the position will be supporting.

Preferred

All minimum requirements above met plus :

At CCRC passion and meaningful work is rewarded! We offer employees :

We have doubled in size over the past 10 years. We provide child development and early education workforce development opportunities child care financial assistance Head Start preschool and Early Head Start services and more for close to 50000 parents children and child care providers each month in Northern Los Angeles County including Antelope Valley and the entirety of San Bernardino County including an office in Victorville serving a total geographic area of 22500 square miles.

Child Care Resource Center is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex including sexual orientation and gender identity national origin disability protected Veteran Status or any other characteristic protected by applicable federal state or local law.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

Accommodations : If you are a qualified individual with a disability or a disabled veteran you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation contact a Human Resources Representative at ext. 6599 or email them at

Required Experience :

IC

Key Skills

Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

Employment Type : Full-Time

Experience : years

Vacancy : 1