Web Architect Lead (Analyst / Programmer - Expert) - Information Technology Services / Web & Mobile

San Francisco State UniversitySan Francisco, US

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Position Summary

The employee, reporting to the Director of Web and Mobile Applications, serves as team lead and is a senior web and mobile applications architect and developer responsible for the University’s websites, web resources, and related integrations.

Position Information

Provide primary analysis, design, development, and security of university websites and related systems integrations

Architect scalable and sustainable solutions for web content management systems using open-source tools like Drupal
Design, develop and implement software applications and solutions with focus on web content management systems and related applications
Document, test and support all aspects of information technology related to the web content management system and related applications
Install, upgrade, and enhance the web content management system
Triage, troubleshoot, and resolve application issues, understanding and supporting processes and applications across multiple business areas
Design and deploy operational scripts to efficiently handle repetitive tasks
Create functional designs for fully integrated applications which may include databases, networks, and related systems
Consult with users to identify and document software / system purpose, workflow issues, output needs and to determine overall functional and technical system requirements and specifications
Design, test, document, and implement SQL queries using ORACLE SQL, MySQL or similar
Construct custom application integration solutions using scalable and maintainable approaches in collaboration with other technical experts
Use productivity tools to develop and modify applications software to meet user needs including PHP, Symfony, JavaScript, and AI models
Develop test plans and work with users to test and debug programs
Write documentation to provide user support for new or modified programs and production / operation procedures
Work with user community to understand data access and integration need
Evaluate the procurement of third-party software and troubleshoot new software installations.
Act as a software vendor liaison

Provide end-user support for all supported applications and integrations

Assist operations in problem determination and resolution

Support multi-vendor and multi-protocol middleware technologies for databases and applications

Analyze support trends and devise tactical approaches to improving the user experience

Provide leadership and basic project management to a team of developers and business analysts

Contribute to a team-oriented and collaborative environment that values positive, collegial relationships among co-workers

Mentor and cross-train application programmers and business analysts

Coordinate project prioritization, testing, deployment, and implementation

Collect, distill, and report on project statuses

Interview, hire, and manage student assistants

Other duties as assigned

Minimum Qualifications

To enter this classification, a basic foundation of knowledge and skills in applications programming and systems analysis and related programming support functions is a prerequisite. This foundation would normally be obtained through a bachelor’s degree, preferably in computer science or business, or equivalent training and applied experience. Foundation knowledge and skills for the Analyst / Programmer, depending on the position assignment, may include working knowledge of a specific industry standard applications programming language and knowledge of standard systems analysis techniques.

Incumbents at the expert level work almost completely independently on the most complex problems and work assignments. They possess an advanced and comprehensive knowledge of the technical specialty and a working knowledge of related specialties and are able to apply this extensive expertise as a generalist or specialist. Experts are proactive and understand problems from broad, interactive perspective and are able to develop solutions that combine information and ideas in new, unprecedented ways. Incumbents at this level are capable of leading teams and implementation efforts for assigned projects using advanced communication and listening skills.

Preferred Qualifications

Education / Work Experience

Bachelor’s degree in computer science, information systems, information technology, or related field; equivalent experience can be substituted for education on a year-for-year basis. A minimum of 5 years of experience in the following : a database structured query language, a high-level programming language, user support. Minimum of 3 years’ experience with Drupal CMS design and development.

Knowledge

Understanding of business and technical workflows; basic networking and firewalls functions.

Skills / Abilities

Work independently and make necessary decisions within department guidelines; perform multiple tasks concurrently and respond to emergency situations effectively

Good project management experience with full lifecycle development projects

Experience leading a project team with mixed skills towards a common goal

Strong oral and written communication skills with professional presentation skills

Strong computer science fundamentals; able to create scalable and maintainable solutions

Provide technical end-user support to users with varying levels of expertise and knowledge

Recognize and resolve application related problems through effective troubleshooting and collaboration with other technical experts

Experience collecting user requirements, performing systems analysis, designing an appropriate solution, and estimating time and resources required to complete

Experience with relational database analysis and design and the use of structured query languages like Oracle SQL or MySQL

Experience designing and building application integrations with software development languages and tools like PHP, JavaScript, and React

Experience with Drupal modules and custom theme development

Experience with CSS frameworks such as Bootstrap or Tailwind

Experience with the current version of Drupal working in multi-site installations

Experience administering Linux-based servers on cloud hosts

Experience with Agile methodology

Experience with higher education institutions

Environmental / Physical / Special

Some work outside of standard business hours may be required to provide systems maintenance or respond to critical systems outages.

Pre-

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Information Architect • San Francisco, US