Support Services Technician

PURPOSE :

The Support Services Technologist provides a wide range of in-depth support activities to ensure the proper

configuration, functionality, and on-going maintenance of technology devices. The Support Services

Technologist is required to be on-site and work closely with clients, faculty, staff, and students to resolve

software and hardware related issues and provide excellent customer service.

ESSENTIAL JOB FUNCTIONS :

• Research, diagnose, and resolve software and hardware related issues related to the usability and / or

function of devices; this includes but is not limited to malfunctions associated with the internal

components of devices, network connectivity, peripheral devices, software applications, and security

settings.

devices, including desktops, laptops, tablets, and mobile devices.

assumed client issues with the goal of restoring client functionality as soon as possible.

ticketing system.

ADDITIONAL DUTIES AND RESPONSIBILITIES :

additional support when needed and / or required.

skills.

QUALIFICATIONS :

issues.

the phone or using remote software.

Preferred Qualifications :

related to computer science, computer information systems, networking, and customer relationship

management.

troubleshooting.

Linux, iOS, and Android.

Core 1 and / or Core 2 certification.

Knowledge, Skills, Abilities and Personal Characteristics :

technical levels.

antivirus software, remote software, etc.

PHYSICAL DEMANDS :

This job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Lincoln University. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder's

responsibility.