Healthcare Office Manager (WorcesterWellesley)

Overview

This role is responsible for the non-clinical aspects of the daily operations of two outpatient vascular offices and for ensuring best business practices are consistently implemented across both locations.

The Office Manager must be fully engaged in the unique environment and clientele of a health care setting as well as interactions with clinicians other practices and the community and in compliance with government regulations.

This role will report to the Director of Clinical operations the practices management company in addition to the managing physicians within the practices.

Responsibilities

Supervise patient scheduling registration financial counseling medical records billing and collection data entry and processing and cash posting across both offices

Oversee the financial performance of the revenue cycle for each location

Coordinate the day-to-day operations of both practices ensuring consistency and efficiency

Promote excellent customer service by all levels of staff at both sites

Develop implement and maintain standardized office policies and procedures across both offices

Interview and train a productive medical office team and conduct performance reviews for staff at both locations

Maintain and manage all filing and organizational systems for each practice

Ensure patient satisfaction at both locations including troubleshooting complaints and developing process improvements to prevent recurrences

Ensure regulatory compliance with HIPAA OSHA labor laws and other federal state and local regulations at both sites

Coordinate staff meetings for administrative and clinical staff across both offices

Coordinate logistics for internal and external meetings and conferences

Ensure appropriate staffing and coverage for day-to-day operations of both practices

Coordinate physician outreach and practice development across both locations

Oversee administrative tasks related to obtaining and maintaining AAAASF certification

Assist with ad hoc projects as needed across both offices

Requirements

• Minimum of 5-7 years in a medical office setting

2-3 years in a supervisory or management position preferably overseeing multiple locations

Knowledge of business and accounting processes usually obtained from an Associates or Bachelors degree in Business Administration Accounting or Health Care Administration

Knowledge and experience in all aspects of billing

Knowledge of regulations related to Medicare Medicaid and commercial insurance

Human resources experience in hiring supervision and performance reviews

Knowledge of HIPAA and labor law

Strong customer service skills

Skill in writing policies and procedures

Skill in using healthcare software and computer systems

Knowledge of maintaining supplies and equipment for multiple medical settings

Multitasking and problem-solving skills

Professional communication and presentation skills including face-to-face email telephone and video conference

Knowledge of continuous process improvement concepts and practices

Ability to communicate professionally with clinicians nurses allied health staff administrative staff frontline staff contractors governmental agencies insurance payers patients family members of patients suppliers and the general public of all age levels from child to senior citizen

Compensation

$110000 - $125000 per year. Negotiable based on skills and experience.

#Worcester

#Wellesley

Required Experience :

IC

Key Skills

Revenue Cycle Management,HIPAA,Healthcare Management,PMBOK,Microsoft Outlook,Project Leadership,Data Management,Project Management,Affiliate Marketing,Project Management Software,Supervising Experience,Workday

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 110000 - 125000