Tax Office Team Supervisor

Our Company :

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It's designed to elevate how we work, how we serve, and how we lead in our industry.

If you are curious, creative, and ready to embrace challenges as opportunities, our door is always open to you.

A Typical Day :

As you inspire people to make confident, informed decisions about their lives, careers, and money, you'll build strong client relationships that grow every year.

As a Tax Office Team Supervisor , you'll lead a customer-focused team and enhance their seasonal tax business by managing a H&R Block tax office.

Your responsibilities will include :

• Partnering with the District General Manager to develop and implement growth plans for the office, including community involvement.
• Assisting in recruiting and interviewing candidates for tax office associate roles.
• Being the primary contact for escalated client service issues.
• Ensuring efficient scheduling and conflict resolution for clients.
• Leading daily operations to ensure timely and quality work from all associates.
• Creating an engaging team environment through training and coaching, while acknowledging outstanding contributions.
• Facilitating daily team meetings to communicate vital information.
• Managing associate work schedules and maintaining accurate timekeeping.
• Preparing tax returns as required.
• Conducting performance reviews and collaborating with the Associate Relations Center to address performance issues.

Your Expertise :

It would be even better if you also had :

Why work for us :

At H&R Block, we believe in investing in our people to enhance their well-being. Our comprehensive benefits support associates in their health, well-being, and financial wellness needs.

The Community You Will Join :

At H&R Block, we are committed to building a Connected Culture based on trust, care, and connections. Join an exceptional work environment, recognized globally, alongside colleagues who are dedicated to supporting each other.

If you’re looking to make an impact, H&R Block is the place for you.