Fraud Analyst

Job Title Fraud Analyst

Location Draper, Utah (Onsite)

Duration 12 Month Contract

US Citizen

Job Description : -

As a dispute agent, you will tackle a variety of customer scenarios and take action to resolve issues and inquiries following Mastercard rules and guidelines and Regulation Z compliance. Dispute scenarios will be fraud and non-fraud related.

Responsibilities

Investigate and resolve customer card transaction disputes received through phone, chat and automated intake channels

Communicate accurate resolution to customers

Apply a working knowledge of regulatory requirements and industry recovery knowledge to all cases and ensure adherence in aspects of research and resolutions responsibilities

Act as a SME on process and procedure while recommending appropriate enhancements

6+ months of experience investigating and resolving credit card disputes and chargebacks, following chargeback network regulation guidelines and Regulation Z compliance

Requirements added by the job poster

1+ years of work experience with Credit Cards

1+ years of work experience with Dispute Resolution

Featured benefits

Medical insurance, Vision insurance, Dental insurance, 401(k)