Business Support Analyst Senior – Reputation and Risk

Why USAA

At USAA our mission is to empower our members to achieve financial security through highly competitive products exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA where our core values honesty integrity loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

Reputation and Risk is seeking an experienced Business Support Analyst Senior to join our team and provide data analytics services to the Corporate Communications and Public Affairs Office. The incumbent will assist business operations by collecting highly complex data from trusted sources using statistical techniques to analyze the data for trends as well as generating reports and data visualizations that leaders will use to make informed decisions. Conduct data analytics activities for high profile initiatives such as USAAs philanthropic volunteer and member-giving efforts. Make recommendations leading to the achievement of strategies and objectives. Pro vide coaching to junior business support analysts.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in the following location : San Antonio TX Plano TX Charlotte NC Tampa FL Colorado Springs CO or Phoenix AZ.

Relocation assistance is not available for this position.

What youll do :

• Develops and maintains an understanding of overall complex business functions with in-depth knowledge of specific areas / functions and related activities.
• Provides expertise in development of business goals and objectives to exploit all distribution channels leverage use of data and simplify processes.
• Provides operational support on current complex processes and supports business operations and management in identifying opportunities and solutions to meet current and future business needs.
• Validates information and interfaces with other departments to include presentations of documented findings alternatives and recommended actions.
• Participates in the planning research analysis development and implementation of new and modifications to existing applications and processes to provide new or improved capabilities products and / or services.
• Maintains broad system knowledge stays current on all system enhancements identifies training needs and implements plans.
• Maintains broad business knowledge stays current on key business strategies & initiatives and identifies opportunities for support and enablement.
• Assists with the documentation of new and revised departmental procedures.
• Gathers information for complex processes analyzes data and trends identifies root causes and develops work products.
• Serves as a resource to team members on escalated issues of a routine nature.
• Reviews and analyzes reports and provides recommendations to improve matrix and reporting controls
• Develops and analyzes additional ad-hoc reports as needed by Management and or Regulatory Agencies.
• Contributes on policies standards risk management and controls related to relevant processes.
• Ensures risks associated with business activities are effectively identified measured monitored and controlled in accordance with risk and compliance policies and procedures.

What you have :

What sets you apart :

Compensation range : The salary range for this position is : $85040- $162550 .

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e. H-1B TN STEM OPT Training Plans etc.).

Compensation : USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits : At USAA our employees enjoy best-in-class benefits to support their physical financial and emotional wellness. These benefits include comprehensive medical dental and vision plans 401(k) pension life insurance parental benefits adoption assistance paid time off program with paid holidays plus 16 paid volunteer hours and various wellness programs. Additionally our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits visit our benefits page on .

Applications for this position are accepted on an ongoing basis this posting will remain open until the position is filled. Thus interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.

Required Experience :

Senior IC

Key Skills

ISO 27001,Operational Risk Management,Risk Management,FedRAMP,PCI,Risk Analysis,Visio,COBIT,NIST Standards,SOX,Information Security,ISO 27002

Employment Type : Full-Time

Experience : years

Vacancy : 1