CCAI_Technical AnalysteTeam • Atlanta, GA
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CCAI_Technical Analyst
eTeam • Atlanta, GA
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Role name : CCAI_Technical Analyst
Work site : Atlanta, GA (Onsite)
Start date : Immediate availability.
"JD for technical Analyst
- Ability to perform technical analysis, write functional requirements and convert them into technical requirements
- Experience with designing solution
- Able to use tools such as MS Visio, Lucid
- Coding experience is preferred but not mandatory
- Experience with CCaas technologies (Avaya, Genesys, AWS Connect, Google)
- Familiarity with Contact Center applications including IVR
- Good communication skills
- Ability to interact with confidence
- Ability to operate in a large team
- IVR / Speech experience
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