VP Epic and Clinical Hospital Operations

Overview

The Vice President of Epic and Clinical Hospital Operations will provide visionary leadership, strategic direction, and operational oversight for all clinical and clinical operations technology solutions at Dana-Farber Cancer Institute. With responsibility for a $20M operating budget (FY25), $15M in open capital project budgets, and a team of 60+ full-time employees (FTEs), this role is critical in advancing patient safety, operational efficiency, and the clinician and patient experience. Reporting to the Chief Information Officer (CIO), the Vice President will lead the implementation and optimization of Epic solutions, including the conversion to Beth Israel Lahey Health (BILH) Epic for adult care and Boston Children’s Hospital (BCH) Epic for pediatrics, while managing relationships with regional campus partners. This role will also focus on integrating cutting-edge technologies such as generative AI, clinical decision support, and mobile solutions to enhance workflows and bring innovation to the chair-side of patients and into the hands of clinicians.The Vice President will serve as a key leader in stakeholder and vendor engagement, addressing Dana-Farber’s most pressing challenges, including patient access, referrals, and equity. With a strong emphasis on change management and organizational readiness, this role will ensure that technology solutions complement and enhance patient treatment and experience.This position demands exceptional communication skills, a commitment to transparency and authenticity, and a focus on fostering continuous learning and skill development for both the team and the leader.Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV / AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician / researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.( ( Responsibilities Vision, Strategy, and Leadership Develop and execute a comprehensive vision and strategy for clinical and clinical operations technology solutions that align with Dana-Farber’s mission and goals. Lead the implementation and optimization of Epic solutions, including the conversion to BILH Epic for adult care and BCH Epic for pediatrics, ensuring seamless integration and alignment with clinical workflows. Oversee all clinical technology initiatives, focusing on patient safety, operational efficiency, and enhancing the clinician and patient experience. Drive the adoption of innovative technologies, including generative AI, clinical decision support, and mobile solutions, to improve workflows and outcomes.Operational Leadership and Budget ManagementManage a $20M operating budget (FY25) and oversee $15M in open capital project budgets, ensuring effective allocation of resources to meet organizational priorities. Lead a team of 60+ FTEs, fostering a culture of innovation, collaboration, and excellence. Negotiate project and application priorities within Dana-Farber and with clinical application partners, including Mass General Brigham (MGB), regional partners, and future collaborations with BILH. Ensure all technology initiatives are scalable, secure, and compliant with organizational policies and regulatory requirements.Stakeholder and Vendor Engagement Build and maintain strong relationships with internal stakeholders, including clinical leaders, operational teams, and executive leadership, to understand their needs and deliver impactful solutions. Partner with external vendors and technology partners to address Dana-Farber’s most pressing challenges, including patient access, referrals, and equity. Serve as a trusted advisor to senior leadership, providing insights and recommendations on clinical technology strategies and innovations.Change Management and Organizational Readiness Lead change management efforts to ensure organizational readiness for new technology implementations and workflow changes. Collaborate with clinical and operational teams to ensure technology solutions complement and enhance patient treatment and experience. Develop and execute training and communication plans to support the adoption of new technologies and workflows.Team Leadership and Development Lead, mentor, and develop a high-performing team of technology professionals, fostering a culture of continuous learning and skill development. Conduct performance evaluations, provide feedback, and implement strategies to support team success. Promote professional growth and development opportunities for team members, ensuring they are equipped to meet the organization’s evolving needs.Performance Monitoring and Continuous ImprovementEstablish annual metrics and key performance indicators (KPIs) to monitor the performance of clinical technology systems and services. Utilize data analytics to identify areas for improvement and measure the impact of technology initiatives.Drive continuous improvement efforts to enhance patient safety, operational efficiency, and the clinician and patient experience.( Qualifications Bachelor's Degree, Information Technology, Healthcare Administration, or related. Master's Degree, MBA, MS in Information Technology, Healthcare Administration, or related field preferred.Minimum of 15 years of experience in clinical technology strategy, Epic implementation, and healthcare IT leadership. Minimum of 8 years of supervisory / management experience, with a proven track record of leading diverse teams. Extensive experience with Epic systems, including implementation, optimization, and integration with clinical workflows.Demonstrated success in leading large-scale technology initiatives in a healthcare setting.KNOWLEDGE, SKILLS, AND ABILITIESExceptional strategic thinking and leadership skills, with the ability to develop and execute a long-term vision.Exceptional communication skills. Deep expertise in clinical technologies, Epic systems, and healthcare IT operations. Strong analytical and problem-solving skills, with the ability to evaluate opportunities and make informed decisions. Excellent communication and interpersonal skills, with the ability to build relationships and foster collaboration across diverse teams. Proficiency in project management, change management, and organizational readiness strategies. Strong vendor management and negotiation skills, with experience managing complex stakeholder relationships.High level of emotional intelligence, professionalism, and integrity.Pay Transparency StatementThe hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA) $, - $,At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff that offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. EEOC Poster(