Vice President - Client & Community Impact

Overview

Catholic Charities of the Archdiocese of Chicago partners with mission-driven people and organizations across Cook and Lake counties to witness a message of mercy and hope to a world in need by improving lives and nourishing spirits; strengthening and empowering people, families, and communities; and committing to being present to our times through the eyes of faith.

Position Summary

The Vice President of Client and Community Impact (CCI) is a strategic and mission-driven leader overseeing a 4 6-person team reporting directly to the Chief Executive Officer. The VP-CCI will serve as a member of CCAC\'s senior leadership team with the goal of collaborating with their peers to support and strengthen an evidence-based culture of continuous learning, improvement, and innovation. This culture will, in turn, create powerful stories of impact and transformation that this leader\'s team will also help us to tell.

The goal is to create best-in-class, data-driven systems for tracking our service programs and teams to ensure CCAC is delivering the highest impact possible for each person, family, and community we serve. Partnering with leaders in Programs, Data & Technology, and Outreach & Engagement., this leader will ensure that the way we care for people each day is not only compassionate and generous, but also highly effective and, whenever possible, transformative.

The Vice President will have the opportunity to build and grow a high-performing team, architect systems and structures from the ground up, and lead the development of a strategic framework that drives measurable impact. Their team will equip CCAC leaders and teams with the data and evidence needed to document, improve, and innovate on program performance and effectiveness. They will also support outreach leaders with the data and stories needed to demonstrate the full impact of our work to donors, funders, volunteers, and the broader community.

This role partners closely with CCAC\'s Data Strategy & Insights (DSI) Team, which manages the technical aspects of data collection, automation, and reporting. While DSI ensures the digital backbone of CCAC\'s data systems, the CCI team focuses on the strategic use of data guiding what is collected, how it is interpreted, and how it is used to drive learning, innovation, and storytelling across the organization.

Key Responsibilities

Data Collection & Analysis

Lead the development and implementation of robust data collection systems across CCAC\'s three impact areas.

Ensure data is gathered ethically, accurately, and consistently from front-line teams and client interactions.

Oversee analysis to uncover insights that inform program performance, service delivery, and strategic planning.

Collaborate with the Senior Director of Data Collection & Analysis to build internal capacity and tools for ongoing evaluation.

Evidence-Based Innovation & Change Management

Use data insights to identify opportunities for programmatic innovation and operational improvement.

Design and lead change management initiatives that enhance effectiveness, efficiency, and client outcomes.

Partner with internal stakeholders to pilot, evaluate, and scale new approaches that align with CCAC\'s mission.

Support Research & Innovation in developing a culture of learning and continuous improvement.

Impact Storytelling

Direct the collection and curation of client, staff, and community stories that reflect CCAC\'s mission in action.

Manage a team of contract writers, photographers, and storytellers to build a dynamic Impact Story Bank.

Ensure stories are used effectively across fundraising, outreach, and advocacy efforts.

Collaborate with Outreach & Engagement to align storytelling with strategic communications and donor engagement.

Team Leadership & Development

Build and lead a high-performing, mission-driven team of 4 6 staff over a 2 3 year period.

Provide coaching, mentorship, and professional development to team members.

Foster a collaborative, inclusive, and purpose-driven team culture.

Set clear goals, monitor performance, and ensure alignment with organizational priorities.

Strategic Partnerships & External Collaboration

Cultivate relationships with academic institutions, research organizations, and peer nonprofits to enhance CCAC\'s impact measurement and innovation capabilities.

Represent CCAC in external forums, conferences, and collaborative initiatives focused on data, impact, and community transformation.

Identify and pursue opportunities for joint research, shared learning, and community-based evaluation.

Ensure CCAC remains at the forefront of best practices in nonprofit impact measurement and storytelling.

Team Responsibilities

Exhibit alignment with the team\'s clear goals that are mission-focused, grounded in Catholic Charities history, and tied to action.

Contribute to a joy-filled culture built upon respect and inclusion, team pride, and community spirit.

Collaborate effectively to support excellent process, accountability, and constructive conflict.

Demonstrate a commitment to growth through learning, forgiveness, and reflection.

Living Our Values

Courageous Compassion : Welcome and serve all with an open heart, empathic listening, and a commitment to radical hospitality.

Solidarity : Embrace shared humanity by celebrating and giving voice to our differences and choosing the path of collaboration and inclusion.

Faith-filled Hope and Joy : Uplift each other in times of darkness and celebrate together in times of light, leaning in with humility, humor, and hope.

Meaningful and Measurable Impact : Meet human need with love, balance immediate action with lasting change, and act with accountability through dialogue, analyses, and reflection.

Education and Experience Requirements

Minimum Education & Experience

Master\'s degree (or higher) in Public Administration, Social Work, Data Science, or a related field

Minimum of 7 years of leadership experience in data-driven program evaluation, research, or impact measurement

Experience in / with nonprofit, faith-based, or community service organizations

Minimum Qualifications & Skills

Strong background in field study design, data collection, and analysis

Meaningful experience with organizational change management

Exceptional communication skills, including storytelling and translating data into compelling narratives

Experience managing cross-functional teams and external contractors

Deep commitment to servant leadership, justice, and community flourishing

Preferred Qualifications & Skills

Familiarity with CRM systems, data analysis and visualization tools, and impact reporting platforms

Strategic thinker with a heart for service

Skilled in both quantitative analysis and qualitative storytelling

Collaborative and empathetic leadership with a passion for mission-driven, faith-based work

Preferred Certifications & Licensures

Certifications in data analytics, change management, or nonprofit leadership are a plus

Physical Requirements

Kneel and move from sitting, bending, kneeling, or standing multiple times a day

Push and pull objects up to 25 pounds

Climb up and down up to 3 flights of stairs at a time

Lift up to 25 pounds

Additional Requirements

Background check

Physical examination

TB testing

Drug testing

Fingerprinting

DMV check

Driver\'s license and reliable transportation

Automobile insurance

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