Office Manager

Office Manager Flooring & Home Improvement

This isn't your typical desk job it's a hands-on opportunity to help grow a local Floor Coverings International franchise from the ground up while shaping an exceptional customer experience in your community.

We're a family-owned, fast-growing flooring and home improvement company seeking an Office Manager who is organized, energetic, and passionate about people. You'll wear many hats from managing operations and scheduling to engaging with customers and supporting local marketing efforts.

If you're a creative problem-solver who thrives in a dynamic, fast-paced environment and loves helping people, this could be the career for you.

Floor Coverings International is the #1 mobile flooring company in North America, with over 300 locations across the U.S. and Canada. Our unique shop-at-home model allows customers to explore flooring options from the comfort of their home earning us a 4.8-star average rating from over 400,000 happy customers.

We believe in craftsmanship, community, and culture and we're looking for someone who shares those values.

What You'll Do as an Office Manager :

• Be the welcoming voice of our company answer calls and manage communications with customers, installers, and vendors.
• Schedule sales appointments and follow up on open proposals to keep the pipeline moving.
• Ensure every customer has a 5-star experience through consistent follow-up, thank-you notes, and review requests.
• Keep the office organized, professional, and inviting.
• Maintain accurate data in Salesforce and QuickBooks, ensuring clean records from lead to close.
• Assist with order tracking, job scheduling, and delivery coordination.
• Support production by communicating timelines, job details, and updates with customers and installers.

Marketing & Community Engagement :

What We're Looking For :

Why You'll Love Working With Us :

Meet Gary Owner, Floor Coverings International of Pompano Beach, FL Gary is the proud new owner of Floor Coverings International serving the Pompano Beach, FL area. With a strong background in business and a passion for helping others, Gary is excited to bring his business savvy and leadership skills to his own venture. His mission is simple yet powerful to make every customer feel like part of the family while providing an exceptional flooring experience from start to finish. Gary and his wife, Chelsy, have been married for four years. While Chelsy isn't directly involved in the day-to-day operations, she is a visible and supportive presence in and around the business. As Gary's biggest advocate, she shares his enthusiasm for building a company that reflects their shared values of trust, comfort, and community. Together, Gary and Chelsy are excited to bring comfort, quality, and care to every home they serve one floor at a time.

If you're organized, proactive, and excited to manage operations while delivering a stellar customer experience, we'd love to hear from you! Apply today and help us deliver the #1 flooring experience in North America.