Customer Service Representative

Position Overview

The Customer Service Representative  supports the client experience by assisting customers during event activations, answering questions, providing product or service information, and ensuring each visitor has a positive interaction with the brand.

Key Responsibilities

Engage with customers during live events, promotions, and in-person brand activations.

Provide accurate information about client products, services, and promotional offerings.

Assist customers with registration, sign-ups, product samples, or event activities.

Support event staff with setup, materials organization, and customer-flow coordination.

Collect customer feedback and report insights to management after each activation.

Maintain a clean, organized, and welcoming event environment.

Follow brand guidelines to ensure consistent messaging and representation.

Qualifications

High school diploma or equivalent.

Strong interpersonal and communication skills.

Friendly, outgoing personality and customer-focused mindset.

Ability to work in fast-paced environments and adapt to different event scenarios.

Reliable, punctual, and able to work flexible hours including weekends if needed.

What We Offer

Hands-on experience in customer service, brand engagement, and experiential marketing.

Opportunities to grow into leadership or event coordination roles.

Team-oriented, supportive work culture.

Performance-based incentives depending on campaign requirements.