Multi-Family Property Manager

Job Summary :

The Multifamily Property Manager is responsible for the day-to-day operations of a multifamily residential property, ensuring high levels of occupancy, tenant satisfaction, and property maintenance. This role involves managing leasing activities, overseeing property staff, budgeting, and ensuring compliance with all applicable regulations.

Key Responsibilities :

Leasing & Occupancy

Oversee leasing strategies to maintain high occupancy rates.

Approve rental applications, manage lease agreements, and coordinate move-ins / move-outs.

Market the property through online platforms, signage, and local outreach.

Tenant Relations

Maintain positive relationships with residents and address tenant concerns or disputes promptly.

Enforce community rules and lease terms.

Manage resident communication, including newsletters and notices.

Maintenance & Property Upkeep

Coordinate regular maintenance and repair services.

Ensure common areas and units are clean, safe, and well-maintained.

Conduct regular property inspections.

Financial Management

Prepare and manage operating budgets.

Approve invoices and manage accounts payable / receivable.

Monitor rent collection and minimize delinquencies.

Staff Management

Hire, train, and supervise on-site staff including leasing agents, maintenance technicians, and custodial personnel.

Conduct performance evaluations and provide ongoing support and training.

Compliance & Reporting

Ensure compliance with local, state, and federal regulations (e.g., Fair Housing laws).

Maintain accurate records and submit required reports to ownership or management company.

Qualifications :

Proven experience in property management, preferably HUD and LIHTC.

Strong leadership and organizational skills.

Excellent communication and customer service abilities.

Proficiency with property management software (e.g., Yardi, AppFolio, RealPage).

Knowledge of landlord / tenant laws and fair housing regulations.

High school diploma or equivalent; bachelor's degree in business, real estate, or related field preferred.

Certified Property Manager (CPM), Accredited Residential Manager (ARM), or similar certification is a plus.

Work Environment :

On-site presence is required.

May involve occasional evening / weekend hours for emergencies or resident needs.

Physical ability to walk the property, climb stairs, and inspect units.

Ability to pass background checks.