Sr Technical Program Manager, Project Kuiper

Senior Technical Program Manager

Project Kuiper is Amazon's low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world, and we've designed the system with the capacity, flexibility, and performance to serve a wide range of customers, from individual households to schools, hospitals, businesses, government agencies, and other organizations operating in locations without reliable connectivity.

Export Control Requirement : Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

We seek an exceptional Senior Technical Program Manager to lead the Kuiper Fulfillment program's inventory control and operational excellence initiatives. This leader will be responsible for developing and implementing strategies to improve inventory accuracy, quality standards, and service delivery for downstream stakeholders. They will serve as the single threaded leader for Inventory Control and Fulfillment Customer Experience.

This role will engage directly with functional leaders (EHS, quality, supply-chain, manufacturing etc.), operations managers, engineers, and technicians to systematically drive out waste and unlock efficiencies for warehouse processes as well as for our downstream manufacturing processes related to the fulfillment kit consumption. This Sr. TPM will also focus on technology development and integration as we introduce automation technologies into our warehouses. We're looking for someone who is passionate about continuous improvement. This leader needs to be able to roll-up their sleeves and switch seamlessly between loss identification through tools like Value Stream Maps, building dashboards to generate data-driven insights and executing improvement initiatives working with large group of stakeholders.

Key job responsibilities :

• Work across the Kuiper organization and partner with other Amazon teams to drive improvement in the Kuiper warehouse spaces as well as for downstream manufacturing operations related to kit consumption. This may include identifying pain points, developing KPIs, leading improvement activities, and driving business change.
• Serve as the single threaded leader for inventory control, quality assurance, and customer experience.
• Develop new processes and systems to raise the bar on operations excellence through industry benchmarking, strategic vendor partnerships or custom-built solutions.
• Drive process standardization and adoption across multiple warehouse facilities, including planning, initiating and managing process changes.
• Use visual tools (value stream mapping, spaghetti diagrams, etc.) to map processes.
• Create robust metrics and analyze large data sets to enable data-driven decision-making at the executive level.