Field Service Coordinator

Job Description

Job Description

The Field Service Manager is responsible for the overall performance of the domestic and international service operations. He / she will manage, coach, support, and coordinate the day-to-day service and repair activities and deliver support to our national and international customer base and field technicians to meet customer service goals. He / she effectively manages all global tech dispatch activities to ensure delivery of on-site support services by promoting and improving customer satisfaction.

Key Responsibilities

• Service Coordination : Act as the primary point of contact between clients and service vendors, ensuring all service requests are managed promptly and professionally.
• Scheduling and Dispatching : Coordinate and schedule service appointments, ensuring vendor availability aligns with client needs and expectations.
• Vendor Management : Maintain strong relationships with external service providers, ensuring performance standards and service level agreements (SLAs) are met.
• Client Communication : Provide timely updates to clients regarding service status, estimated arrival times, and any changes to scheduled service.
• Issue Resolution : Troubleshoot and resolve any service-related issues that arise between clients and vendors, escalating to management when necessary.
• Documentation : Maintain detailed service records, vendor communications, and service reports within Phiston’s internal systems. Create SOP's and technical documents as needed.
• Process Improvement : Identify opportunities to enhance service processes and vendor performance for improved client satisfaction.
• Reporting : Generate regular reports on service activities, vendor performance, and client feedback for internal review.
• Travel : Estimated 30-50% travel on the road.

Qualifications

Company Description

At Phiston Technologies, Inc., we believe in innovation, proactive product development, and secure destruction of data. We pride ourselves on being the leading physical data destruction company in the United States. Our clients include some of the top tech companies globally, such as Amazon, Facebook, and Salesforce.

Our products were engineered in response to the rapid growth of information technology and the inherent rise of data breaches across multiple industries. We deeply understand the standards that government and private entities must follow to protect sensitive information from data security breaches.

Our product line-up shows our continued commitment to ever-changing technology and data security demands. We have the only hassle-free automated crushing systems widely reviewed as a necessity in large organizations. Phiston carries a wide array of products from portable desktop destruction destroyers to enterprise-level data center destruction machines.

Company Description

At Phiston Technologies, Inc., we believe in innovation, proactive product development, and secure destruction of data. We pride ourselves on being the leading physical data destruction company in the United States. Our clients include some of the top tech companies globally, such as Amazon, Facebook, and Salesforce.\r\n\r\nOur products were engineered in response to the rapid growth of information technology and the inherent rise of data breaches across multiple industries. We deeply understand the standards that government and private entities must follow to protect sensitive information from data security breaches. \r\n\r\nOur product line-up shows our continued commitment to ever-changing technology and data security demands. We have the only hassle-free automated crushing systems widely reviewed as a necessity in large organizations. Phiston carries a wide array of products from portable desktop destruction destroyers to enterprise-level data center destruction machines.