Network Engineer (Rochester)

If you enjoy variety, the kind of work where one day you're tightening up a network design and the next you're solving a real-world customer issue, this is a perfect role for you! Were looking for a Network Engineer who likes being hands-on, jumping into different environments, and helping customers keep their systems running smoothly.

• Must be located in Rochester, NY and surrounding area

What Youll Be Doing

Youll be the go-to technical resource for installing, configuring, and supporting a mix of networking and server technologies. Think switches, firewalls, access points, on-prem servers, cloud resources, identity platforms , the full ecosystem. Youll troubleshoot issues, take on escalated tickets, and make sure customers understand the solutions you're putting in place.

Youll also document what you design and build (especially around configs and diagrams), keep an eye on emerging tech, and occasionally head on-site when a hands-on fix is needed.

Day-to-Day Work Includes :

Troubleshooting network and system issues with a calm, methodical approach

Handling escalations from internal team members

Configuring and maintaining firewalls, switches, access points, and related devices

Supporting customer server environments when needed

Working with DNS, DHCP, routing, VLANs, and identity platforms like Entra ID and Active

Directory

Designing network requirements and implementing solutions that fit each customers setup

Visiting customer sites to install, repair, or evaluate equipment

Supporting cloud environments (Azure VMs, VPN gateways, Intune, Entra ID)

Researching new tools or technologies that could improve customer environments

Jumping in on Windows Server, VMware / Hyper-V, or endpoint issues when they pop up

What You Bring :

A degree in IT / CS, or equivalent hands-on experience (2+ years in networking)

A solid grasp of networking fundamentals and troubleshooting logic

Familiarity with equipment from Cisco, HP, SonicWall, Palo Alto, or Ubiquiti

Strong understanding of IP addressing / subnetting, VLANs, DNS / DHCP, RDP, LDAP

Experience with virtualization (VMware / Hyper-V)

Comfort supporting Windows Server, Active Directory, Microsoft 365, Entra ID, and common

security tools

Security+ or Network+ is a bonus, not a requirement

Experience with Duo / MFA solutions is a plus

Ability to diagnose workstation issues in Windows 10 / 11 environments