Client Relationship Representative

Job Description

Job Description

We are seeking a motivated and personable Client Relationship Representative to join our team in Houston, TX. In this role, you will be responsible for fostering positive relationships with clients, ensuring their satisfaction, and serving as their primary point of contact. You will work closely with internal teams to address client needs, resolve concerns, and identify opportunities to enhance service delivery.

Responsibilities

Serve as the primary contact for assigned clients, maintaining strong and trusting relationships.

Understand client needs and provide tailored solutions to meet their objectives.

Coordinate with internal teams to ensure timely and effective delivery of services.

Address and resolve client inquiries, concerns, or issues in a professional manner.

Maintain detailed records of client interactions and feedback.

Identify opportunities to upsell or cross-sell products and services.

Provide regular updates and reports on client status and satisfaction levels.

Qualifications

Qualifications

Bachelor’s degree in Business Administration, Communications, or related field preferred.

Proven experience in client relationship management or customer service.

Excellent communication, negotiation, and interpersonal skills.

Strong problem-solving abilities and attention to detail.

Ability to work independently and as part of a collaborative team.

Proficiency in Microsoft Office Suite and CRM software.

Additional Information

Benefits

Competitive annual salary of $57,000 - $63,000.

Opportunities for professional growth and career advancement.

Comprehensive health, dental, and vision insurance.

Paid time off and holidays.

Supportive and collaborative work environment.

Ongoing training and development programs.