Pro Solutions Center Representative I

Pro Solution Center Representative I

The Pro Solution Center Representative I is primarily responsible for completing specific activities in support of a defined centralized support model. This includes generating quotes, orders, and processing returns. The Pro Solution Center Representative I collaborates directly with Pro Customers, Pro Outside Sales team, and store employees to complete work in a timely and accurate manner. To be successful, the Pro Solution Center I Representative must have foundational knowledge of phone and computer systems and common customer service practices. In addition, the individual in this role uses various systems to complete work and as such must be able to learn and utilize new systems and tools with training.

Responsibility Statements :

• Process simple quotes, orders, and returns by various forms of external means such as incoming calls, email, and fax.
• Informs customers of sales promotions while also suggestive selling product lines.
• Resolves product or service questions while determining the best solution within standard company timelines.
• Partners with shipping, receiving and transportation to fact-find and troubleshoot issues and communicate to outside sales or external customers accordingly.
• Maintains a positive, empathetic, and professional attitude with internal and external customers.
• Strives to be the single point of contact for various requests from outside sales including customer quotes, order placement, product sourcing, shipment tracking, and other requests.
• Works within system-based work queue to identify activities ready for review.
• Sends, receives, and responds to questions from Pro Customers, stores and Pro outside sales reps related to quote and order details.
• Adds product and / or promotional information to a quote as well as any additional labor items and associated charges needed to complete the quote.
• Provides feedback to Supervisor regarding the process of Stores qualifying customers to help determine gaps in the process.

What You Need to Succeed :

Minimum Qualifications :

Preferred Qualifications :

Pay Range : $17.73 - $29.61 per hour. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and / or experience. For information regarding our benefit programs and eligibility, please visit our benefits page.

Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii. Lowe's salaried remote associates cannot reside in Alaska or Hawaii. Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Lowe's believes that conviction records may have a direct, adverse, and negative relationship to the following job duties : accessing company property, assets, information and products; partnering, supervising, and regularly working with other Lowe's employees; and adhering to and monitoring compliance and safety guidelines. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.