Technology Customer Care Associate

Occupational Summary

This position provides the Information Services Desk support through routing phone calls, inputting support requests that require additional support into our ticket system, email, or as directed, providing general information services to stakeholders, and performing password / MFA resets and level one customer support primarily by telephone. This position is located on-site and pays $16 per hour.

Stewardship Statement

As an active member of the Newman Community, this position contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other faiths, cultures, or backgrounds. This position will articulate and connect the work of the department with the Newman University mission and the responsibility to help prepare students to transform the world inspired by Catholic Social Teachings as exemplified by the Newman University Sponsors, The Adorers of the Blood of Christ.

Work Performed :

Greet Newman University callers that require operator assistance and route their calls .

Act as the point of contact for the IT office by greeting visitors, answering calls, and handling mail items .

Provide level 1 IT support as directed .

Take messages for support requests that require further assistance.

Coordinate with others and make sure someone is available to answer incoming calls.

Perform general administrative support duties such as filing, data entry, and copying for IT staff.

Support bookstore services.

Assist with maintaining budget information, invoices, checks, and IT records.

Order supplies, equipment, and furnishings for the Administrative Computing department.

Attend end-user departmental meetings that affect computing needs .

Provide additional mailroom support as needed.

Coordinate and maintain IT and maintenance tickets.

Coordinate printer supplies.

Other duties as assigned.

Required Qualifications / Education / Experience / Skills / Training :

Five years of relevant work experience; Associate's degree preferred

Technological competency of telephone and computer system usage.

Demonstrated customer service skills are essential!

Strong oral and written communication skills.

Must be legally authorized to work in the United States

Founded in 1933, Newman University is a liberal arts institution grounded in Catholic values and traditions, yet is respectful of all faiths. At Newman you'll find people, programs, organizations and activities designed to educate the mind and inspire the spirit. Our low instructor-to-student ratio and collaborative faculty contribute to a positive learning environment. We are a sponsored ministry of the Adorers of the Blood of Christ, US Region. We invite you to join us in our work of empowering our graduates to transform society!

Newman University participates in E-Verify and will provide the federal government with Form I-9 information to confirm that new employees are authorized to work in the U.S. US Immigration law protects legally-authorized workers from discrimination based on their citizenship status and national origin.

Newman University is committed to hiring faculty and staff members that reflect the diversity of our region and to providing equal opportunities to all applicants and employees, according to all applicable equal opportunity and affirmative action laws, directives, and regulations of federal, state, and local governing bodies and agencies. In keeping this commitment, it is the policy of Newman University to base all employment decisions only on valid job requirements without regard to race, color, creed, religion, sex, national origin, genetic information, marital status, familial status, public assistance status, local human rights commission activity, disability, age, sexual orientation, gender identity, or status as a qualified protected veteran.

In compliance with the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act of 1973 and the ADA Amendments Act of 2008, Newman University will provide reasonable accommodation to applicants with a disability in completing the application form or in the interview process. Please notify the Human Resources Office at (316) 942-4291, ext. 2202 or email hr@newmanu.edu in advance so necessary arrangements can be made.

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