Operational Key Account Manager

It's more than a job

With a sales career at Kuehne+Nagel, you'll drive long-term business success by mastering sales strategies, nurturing customer relationships and identifying new opportunities. But you will also bring relief and peace of mind to pet owners around the world. Because when you do your job, your colleagues around the world are able to build reliable veterinary supply chains that ensure pets get the care they need. At Kuehne+Nagel, our work is about more than we imagine.

Join our Operational Key Account Team at Kuehne + Nagel and play a pivotal role in driving Operational Excellence and Process Improvements to enhance customer satisfaction. As an Air Logistics Operational Key Account Manager, you’ll be the bridge between our customers and operations, ensuring we deliver on our Customer Promise every day.

How you create impact

• Build and maintain strong customer relationships through regular engagement and trust-building.
• Clarify, negotiate, and formalize operational requirements with customers.
• Design and implement customer-specific solutions to boost satisfaction and loyalty.
• Act as a subject matter expert on our service offerings to support new business.
• Serve as the single point of contact for new business implementations and joint projects.
• Identify operational risks and communicate them effectively across teams.
• Represent customer needs within the broader Kuehne + Nagel operational organization.
• Create and maintain Master Operating Procedures (MOPs) and support local SOPs.
• Support system setup and process automation initiatives.
• Define and negotiate Key Performance Indicators (KPIs) with stakeholders.
• Develop reports to monitor performance and analyze root causes of non-performance.
• Present data and insights during global Business Reviews and assist in preparation.

What we would like you to bring

What's in it for you

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical / dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-KE1

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

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