Circuit Provisioning Specialist

Position Description :

The Senior Circuit Provisioning Specialist is a subject matter expert responsible for end-to-end lifecycle management of complex telecommunications circuits and infrastructure services. This role ensures the accurate and timely provisioning of data and voice circuits, translating business needs into scalable network services. The incumbent applies advanced professional knowledge to resolve highly complex issues, drive efficiency, and optimize service delivery aligned with enterprise objectives.

This is a hybrid role that can be located with proximity of Troy, AL; Lafayette, LA; Wausau, WI; Knoxville, TN; Mobile, AL; Belton, TX; or Lebanon, VA.

Your future duties and responsibilities :

• Manage the full lifecycle of circuit provisioning, including ordering, tracking, testing, and activating telecom and WAN services from carriers and vendors.
• Analyze and interpret technical documentation, carrier service orders, and circuit layouts to validate configurations and compliance with standards.
• Partner with Network Engineering, IT Operations, and external vendors to implement provisioning solutions that support business continuity and strategic growth.
• Develop, document, and continuously improve provisioning processes, playbooks, and escalation procedures.
• Lead efforts to evaluate new technologies and vendors to optimize cost and performance.
• Perform root cause analysis of complex circuit issues and drive resolution with minimal supervision.
• Serve as an escalation point and mentor for junior team members and cross-functional stakeholders.
• Utilize network management and ticketing systems (e.g., ServiceNow, Netcool, Remedy) to track provisioning activities and ensure SLA adherence.

Required qualifications to be successful in this role :

Desired qualifications :

CGI anticipates accepting applications for this position through August 29, .

Other Information :

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $62,.00 - $,.00.

CGI’s benefits are offered to eligible professionals on their first day of employment to include :

LI-TM2

Skills :