Implementation Manager

About the Company

Valon is building the AI-native operating system for regulated finance starting with mortgage servicing.

Were a Series C company backed by a16z transforming industries that others have written off as too complex to innovate.

Rather than build on top of broken legacy systems we took a different approach : we built and operate our own mortgage servicing business managing $110 billion in loans. This wasnt the end goal it was how we deeply understood the complexity needed to build software that actually works in regulated industries.

The results speak for themselves. Weve transformed mortgage servicing from a 0% margin business into 60% margins while dramatically improving customer experience. Major enterprise contracts are now deploying across the industry.

ValonOS is our unified platform that makes every process structured and programmable and it is perfectly positioned for the AI era. When everything flows through one system with rich data AI agents dont just automate tasks they continuously improve entire operations. Mortgage servicing is just the beginning of our vision to transform regulated industries and beyond.

Implementation Manager

Valon is deploying ValonOS an AInative operating system for complex regulated operations with a hightouch implementation model that pairs great software with worldclass ontheground execution. As an Implementation Manager you keep complex multistakeholder programs moving with clarity pace and trust. You are the clients primary daytoday partner and the internal conductor who aligns Deployment Strategy ForwardDeployed Engineering Product and Operations to deliver outcomes quickly and safely.

What Youll Do

Own the plan of record for an enterprise deployment

Keep track of all tasks risks issues and open items across different work areas. Surface critical path dependencies and decision needs with precision.

Drive execution to timeline

Anticipate longlead blockers assign DRIs set clear timelines and burn down risks. Balance speed with quality in regulated legacy environments.

Be the main client touchpoint

Build trusted relationships with project manager counterparts and business leaders. Read the room manage expectations and translate feedback into crisp actions.

Orchestrate crossfunctional teams

Coordinate Deployment Strategists Forward Deployed Engineers Engineering Product and Analytics from discovery through go live.

Manage scope and change

Capture requests cluster themes and route to the minimum viable path. Use offtheshelf assets and sessions to avoid bespoke work where possible.

Land enablement and adoption

Plan and run training comms and readiness for target user cohorts. Track adoption against thresholds and close gaps.

Run executive cadence

Prepare materials and drive steering forums with client executives. Keep decisions risks and value tracking transparent and ontrack.

Contribute to the playbook

Codify templates checklists and talk tracks that make future deployments faster and more repeatable.

What Success Looks Like

Clear living plan of record with no surprises on critical path.

Risks and dependencies surfaced early and burned down proactively.

Transition completed smoothly with minimal business disruption and contingency plans ready but not needed.

Client stakeholders trust the program and feel wellmanaged; decisions made to cadence.

Adoption targets achieved with trained users and a stable support model.

Minimal bespoke build through smart expectationsetting and strong use of existing assets.

Qualifications

36 years in implementation management consulting program management or similar roles driving complex enterprise rollouts.

Exceptional organization and written / verbal communication. Operate with clarity in ambiguity and highstakes settings.

Relationship builder with high EQ who earns trustedadvisor status with counterparts and executives.

Strong judgment on when to escalate when to say no and how to scope to the minimum viable path.

Comfortable coordinating across multiple vendors and stakeholders in complex compliancesensitive environments.

Preferred Backgrounds

Experience in implementation management consulting investment banking private equity hedge funds or enterprise software deployment where you managed crossfunctional workstreams under tight timelines.

Background in forwarddeployed work with product or engineering teams.

Fluency with program tools like Notion Google Workspace and project / issue trackers.

Work Environment

Hybrid highownership environment with small senior teams.

Expected travel 25% to client sites and key working sessions flexing up around milestones.

How We Work

Small hightrust teams where ownership beats ceremony.

We treat implementation as 50% of the product : success software deployment.

Builders over coordinators. You own outcomes not just tasks.

Why Valon

Proven in the real world. ValonOS is battletested in live operations so youre not pushing a slideware roadmap youre deploying capabilities that already deliver value.

Build with elite partners. Youll work shouldertoshoulder with former founders exFAANG engineers and consultants who prize ownership and pace over ceremony.

Direct line to impact. Your programs unlock measurable P&L outcomes for customers faster timetovalue lower cost to operate better customer experience and those wins shape our product roadmap.

Hightrust autonomy. Small senior teams with clear goals. Youll make the calls run the room and ship. We optimize for leverage not meetings.

Career compounder. The role blends executive customer exposure complex transformation and product influence a rare mix that compounds your judgment and scope.

Momentum and market pull. Legacy transformations are inevitable; our AInative approach lets enterprises leapfrog not inch forward. Youll be at the tip of that spear.

Throughout the interview process please remember that emails will only be from emails. We wont ever be asking for any personally identifiable information during the interview process itself. Please reach out to if you have any requests to verify the authenticity of an outreach.

Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws. Valon makes hiring decisions based solely on qualifications merit and business needs at the time.

Required Experience :

Manager

Key Skills

Business Development,Project Timelines,Business Process,Customer Service,Client Expectations,Account Management,Salesforce,Client Relationships,Project Management,ERP,Java,Client Service,Consultants,Management System,Procedures

Employment Type : Full-Time

Department / Functional Area : Business Operations

Experience : years

Vacancy : 1