Senior Manager, Global IT Support

GAQ426R342

Our rapidly scaling technology company—set to double in size to 20,000 employees worldwide—seeks a visionary leader to transform IT support into a strategic advantage. This role will reimagine our support service model, embed AI and automation at scale, and cultivate high‑performing, globally‑distributed teams focused on outstanding service and user experience. This role reports to the Director of IT Support & Operations.

Impact you will have

• Redesign and scale Databricks’ global IT Support function to meet the evolving needs of a fast‑growing, distributed workforce—delivering seamless, automated, and data‑driven employee experiences.
• Lead, coach, and inspire regional and global support teams to operate with accountability, curiosity, and technical excellence—creating a culture that thrives on continuous improvement and proactive problem‑solving.
• Accelerate digital transformation of IT service operations by implementing AI‑powered tools (virtual agents, intelligent routing, knowledge mining, predictive analytics) that improve efficiency, quality, and user satisfaction.
• Define, measure, and optimize key performance indicators—such as first‑contact resolution, customer satisfaction, and automation coverage—to drive insights and shape the future of IT service delivery.
• Collaborate with Engineering, Security, HR, and other cross‑functional partners to ensure a frictionless, secure, and high‑impact support experience for all Databricks employees.
• Own the global IT Support roadmap, ensuring scalability, reliability, and alignment with Databricks’ business priorities, growth trajectory, and commitment to operational excellence.

What we look for

Preferred, not required

Pay Range Transparency

Databricks is committed to fair and equitable compensation practices. The pay range for this role is as follows :

Zone 1 Pay Range : $179,000 — $250,625 USD

About Databricks

Databricks is the data and AI company. More than 10,000 organizations worldwide—including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500—rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow.

Benefits

Databricks offers a comprehensive benefits program that supports physical, mental, and financial well‑being for all employees. For specific details on the benefits offered in your region, please visit https : / / www.mybenefitsnow.com / databricks.

Our Commitment to Diversity and Inclusion

We are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. We do not discriminate based on protected characteristics under applicable law.

Compliance

Databricks is a federal contractor. We are required to comply with equal employment opportunity laws and provide equal opportunity to qualified individuals with disabilities. All qualifications are based on job‑related criteria.

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