Sr Operations Business Analyst - National Accounts

Position Purpose :

The Sr. Operations Business Analyst – National Accounts plays a key role in supporting strategic partnerships with large national corporations, national trades associations, and state / local government agencies. This position focuses on driving operational efficiency, managing compliance processes, and delivering insights that enhance customer success across national accounts.

Key Responsibilities :

• Lead Project Teams of Analysts and other associates
• Perform data gathering tasks, synthesis - develop solutions, project / strategy planning and data utilization
• Produce documents for teams and leadership to review and utilize. Deliver presentations to teams and executive leaders and sponsors
• Build skills and knowledge including self-development, team knowledge and customer (internal) knowledge.
• Deliver presentations to teams and executive leaders and sponsors.

Direct Manager / Direct Reports :

Typically reports to Store Operations Process Manager or Store Operations Business Manager (or Sr. Managers)

No associates report to this role on a permanent basis, but requires the leadership of a work group : assign and review work, train and contribute to performance appraisal (but not hiring, firing or disciplinary action).

Travel Requirements :

Typically requires overnight travel less than 10% of the time.

Physical Requirements :

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions :

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications :

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

Preferred Qualifications :

Proven experience supporting high-visibility, enterprise-level accounts and associated sales teams

Strong understanding of Pro Channels and Outside Sales operations

Proficiency in MS Office Suite and Salesforce

Demonstrated ability to manage compliance and contracting processes

Skilled in analyzing sales and financial data to identify trends and opportunities

Effective indirect communication skills (email, phone) with internal and external stakeholders

Ability to collaborate cross-functionally with reporting, rebate, and sales teams

Self-motivated and thrives in fast-paced, dynamic environments

Willingness to travel (~10%) to trade shows, customer sites, and field visits

Minimum Education :

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education :

No additional education

Minimum Years of Work Experience :

Preferred Years of Work Experience :

No additional years of experience

Minimum Leadership Experience :

None

Preferred Leadership Experience :

None

Certifications :

None

Competencies :

Experience leading high performing teams

Consulting management and / or project management.

Strong quantitative skills such as statistics and data analysis

Problem solving

Strong Operations, Retail and / or field knowledge